ServiceNow, CSPs discuss transforming B2B customer experience
TM Forum
DECEMBER 20, 2021
Anila Fredericks, Head of Customer Service Operations at Telstra, describes a similar challenge her company has faced with its SD-WAN offering. “SD-WAN is bits and pieces – different vendors, customers managing it, us managing it. Sim Sisavuthary, Head of DevOps at Smart Axiata, is seeing similar demands from her customers.
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