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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

DECEMBER 20, 2021

Anila Fredericks, Head of Customer Service Operations at Telstra, describes a similar challenge her company has faced with its SD-WAN offering. “SD-WAN is bits and pieces – different vendors, customers managing it, us managing it. Sim Sisavuthary, Head of DevOps at Smart Axiata, is seeing similar demands from her customers.

B2B 130
B2B WAN Examples Enterprise 130
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How new business models are shaping CSPs' service operations

TM Forum

SEPTEMBER 16, 2021

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. The worldwide market for telecommunications services totals around $1.5 This excerpt from our latest report. '.

B2B 130
B2B B2C Cloud Network 130
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