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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

JULY 23, 2021

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. What are some of the technical challenges for CSPs as they improve their digital experience architectures?

Oracle 130
Oracle Fractional CTO Enterprise Enterprise 130
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Vodacom CIO plans for digital and financial service revenue growth

TM Forum

FEBRUARY 8, 2022

Stegmann, who reports to the CTO of Vodacom, Dejan Kastelic, and forms part of Vodafone’s Group CIO team, led by Scott Petty, helped shape Tech 2025. Today, VodaPay is a B2C app, but Vodacom has its sights set on creating a B2B digital marketplace. “We have identified 64 APIs that will be TMF compliant. Managing complexity.

Financial 130
Financial B2C Groups B2B 130
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