Financial Related Topics 
Forrester IT
APRIL 20, 2020
5G will become a general-purpose technology for financial services firms. Age of the Customer banking customer experience management customer-centric design financial services Insurance mobile technology omnichannel customer experience 5G
Forrester IT
MAY 15, 2020
A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried.
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Forrester IT
MAY 18, 2020
Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.
Forrester IT
SEPTEMBER 18, 2020
COVID-19 and the associated containment measures are accelerating digital transformation and automation in financial services. Age of the Customer Banking Chatbots financial services virtual agents voice technology Bank of America Capital One chatbots virtual assistants voice assistants
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Forrester IT
AUGUST 6, 2020
Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. In “The Forrester Tech Tide™: Financial Well-Being, Q3 2020,” we highlight 18 significant technologies.
Forrester IT
FEBRUARY 28, 2023
I’ve been working with a long list of financial services companies from various subsectors on their cloud strategies. It’s been a long road for financial services and cloud.
Forrester IT
JUNE 19, 2019
Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio.
Forrester IT
NOVEMBER 20, 2020
In addition to these COVID-19 changes, governments, regulators, and shareholders are now demanding higher standards and mandating financial services firms to better serve and […].
Forrester IT
SEPTEMBER 28, 2021
Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].
Forrester IT
MAY 19, 2020
Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation.
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IT Toolbox
JANUARY 24, 2023
Let’s look at the benefits and challenges for fintech in enabling financial inclusion. The post How Fintech Impacts Financial Inclusivity appeared first on. Fintech
Forrester IT
AUGUST 1, 2019
I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! are changing how financial advice is dispensed and how every aspect of investing is conducted. age of the customer digital business financial management financial services
Forrester IT
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.
Forrester IT
FEBRUARY 5, 2023
Financial services (FS) firms are actively participating in it, increasingly commercializing their data to create new revenue streams and expand business opportunities. The growth of the data economy in China is accelerating.
Forrester IT
JANUARY 26, 2023
Banks must build a robust business case and demonstrate ROI to support their financial well-being programs. Age of the Customer Banking customer experience digital business financial services Sustainable finance
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Forrester IT
JUNE 4, 2020
Age of the Customer banking digital business digital disruption financial services Innovation operationalizing innovation technology-driven innovation digital innovation digital transformation Financial Services innovation open banking open finance
Forrester IT
MARCH 1, 2023
Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] Age of the Customer APAC Predictions 2023 Asia Pacific Banking customer experience Customer Experience Measurement Digital Transformation financial services fintech government
Forrester IT
OCTOBER 15, 2020
2020 has been a challenging year for financial services. Age of the Customer Banking Europe financial services Insurance covid-19 digital Financial Services insurance pandemicFirst, COVID-19 hit insurers with business interruption and travel insurance claims.
Forrester IT
AUGUST 3, 2021
Financial services firms that embrace sustainable business models have an opportunity to win over values-based customers. Age of the Customer Banking financial services Insurance Investing Sustainability Sustainable finance Wealth Management
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Forrester IT
AUGUST 18, 2021
To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020. Age of the Customer customer experience digital business financial services Sustainable finance
Tech Republic Cloud
OCTOBER 25, 2022
In financial services, trust is key. The post How financial services can benefit from cloud computing appeared first on TechRepublic. Artificial Intelligence Cloud CXO Edge cloud computing financial services fintech
Forrester IT
MAY 18, 2020
Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation. Age of the Customer banking CMO Trends customer centricity customer engagement customer experience customer insights digital business financial services fintech insurance industry trends user experience (UX) wealth management Banking covid-19 financial well being Financial Wellness
Forrester IT
NOVEMBER 8, 2022
How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems.
Forrester IT
MAY 26, 2020
Age of the Customer banking CMO Trends customer centricity customer engagement customer experience digital business EMEA Europe financial services fintech pandemic values-based customer experience Banking covid-19 digital strategy Financial Services financial well being France values-based customer
Forrester IT
SEPTEMBER 9, 2021
To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020.
Forrester IT
AUGUST 15, 2019
While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […]. People’s lives are becoming ever more automated as millions of algorithms make decisions — and, in some cases, take actions on those decisions — on behalf of a consumer.
Forrester IT
NOVEMBER 8, 2022
How well did US financial services firms rank in terms of customers’ trust in 2022?
Forrester IT
APRIL 19, 2021
Even before the onset of the COVID-19 pandemic, consumers were already facing multiple financial challenges, and many were worried about their financial situation. Financial Services Firms Need A Framework To Better Understand Their Customers’ Financial Mindset And […].
Information Week
MARCH 13, 2023
The cloud can offer financial services firms a flexible and scalable option for storing data and workloads, but a holistic security strategy is critical to ensuring regulatory compliance
Forrester IT
JANUARY 16, 2019
An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help. We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […].
Forrester IT
SEPTEMBER 3, 2019
age of the customer digital business digital transformation financial services personalization customer experience financial well-being; financial wellness; digital strategy; digital banking; mobile banking; financial services; customer experience“I been laid off from work My rent is due My kids all need Brand new shoes So I went to the bank To see what they could do They said son – looks like bad luck Got-a hold on you. Money’s too tight to mention.”
Forrester IT
FEBRUARY 24, 2021
Age of the Customer Banking financial services Insurance Sustainability Sustainable financeSustainability – with its focus on environmental, social, and governance (ESG) principles – is beginning to dominate political and business agendas worldwide.
Forrester IT
JUNE 10, 2022
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being.
Forrester IT
NOVEMBER 7, 2018
In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. banking financial services predictions 2019 wealth managementWhile many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health. Growing economies, rising interest rates, and increased trading activity have delivered strong earnings […].
Forrester IT
MAY 14, 2021
Age of the Customer customer experience digital business Europe financial servicesOn May 4, the UK government launched a new “Breathing Space” scheme in England and Wales.
IT Toolbox
OCTOBER 6, 2022
Here’s how financial services can protect and manage their customer data in light of current future privacy regulations. The post Managing Data Lifecycle for Financial Services Companies appeared first on Spiceworks.
TM Forum
FEBRUARY 22, 2023
Many in the communications sector marvel at the meteoric rise of AI and general automated software in the financial markets. Certainly, the sector has moved faster than most. But there is a difference between automation and autonomy
Information Week
FEBRUARY 2, 2023
While greater organizational efficiency is a byproduct, the real advantage is in better data protection and increased consumer confidence
Forrester IT
MARCH 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].
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