The Future Of Financial Brands: Less Financial, More Brand

Forrester IT

A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried.

5G In Financial Services

Forrester IT

5G will become a general-purpose technology for financial services firms. Age of the Customer banking customer experience management customer-centric design financial services Insurance mobile technology omnichannel customer experience 5G

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The Effect Of COVID-19 On UK Consumers’ Financial Well-Being

Forrester IT

Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation.

The Effect Of COVID-19 On Canadians’ Financial Well-Being

Forrester IT

Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.

Writing The Future Of Financial Advice

Forrester IT

I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! are changing how financial advice is dispensed and how every aspect of investing is conducted.

The Effect Of COVID-19 On US Consumers’ Financial Well-Being

Forrester IT

Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation. Age of the Customer banking CMO Trends customer centricity customer engagement customer experience customer insights digital business financial services fintech insurance industry trends user experience (UX) wealth management Banking covid-19 financial well being Financial Wellness

Financial Service Firms Need To Stop Thinking Like Retailers On Personalization

Forrester IT

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority.

Introducing Autonomous Finance: Forrester’s New Research On Algorithm-Based Financial Services

Forrester IT

While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […].

WeBank Is Driving Financial Inclusion At Scale In China

Forrester IT

Around the world, the financial services industry has historically underserved or even excluded millions of consumers, and SMBs (small and medium businesses) that have long been considered unprofitable customer segments.

Forrester’s Global Financial Services Architecture Online Survey

Forrester IT

An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help.

Is Money (Still) Too Tight To Mention: Forrester’s New Research On The Future Of Financial Well-Being

Forrester IT

age of the customer digital business digital transformation financial services personalization customer experience financial well-being; financial wellness; digital strategy; digital banking; mobile banking; financial services; customer experience

Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency

Forrester IT

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. banking financial services predictions 2019 wealth management

Digital Wealth Management Platforms Improve CX and Financial Advisor Productivity

Forrester IT

A digitized financial advisor enables advisors to focus on value-added, rather than administrative, tasks. age of the customer customer experience digital business financial services wealth management digital transformation Vijay Raghavan

Digitally Evolving Customer Mindset Will Reshape Indian Financial Services Landscape

Forrester IT

Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online.

The 5 Digital Transformation Identities of Financial Services Organizations

CEB IT

One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We

Financial sector leading the way on hybrid cloud

CTOvision

Financial services companies are benefitting hugely from embracing hybrid cloud platforms as the industry continues its digitial transformation journey, new research has found.

How AI is shaping financial services

CTOvision

Artificial intelligence (AI) is in the process of transforming a variety of models in the global financial services industry, a global survey jointly conducted by the Cambridge Centre for Alternative Finance (CCAF) at the University of Cambridge Judge Business School and the World Economic Forum suggests.

Nation’s Financial Heavyweights Issue Cyber Warning

CTOvision

I have a sense that 100% of my business associates, and the entire online community of CTOvision.com and OODAloop.com are not the least bit surprised at what is in new cyber threat warnings from the Department of Treasury’s Office of Comptroller of the Currency (OCC) and the independent Federal Deposit Insurance Corporation (FDIC). In fact, […]. News FDIC FFIEC OCC

The Customer Experience in Financial Services

Perficient - Digital Transformation

Previously, I discussed why financial services firms should focus on digital transformation. Providing an optimal customer experience (CX) is perhaps most complex in the financial services industry. Digital Transformation Financial Services customer experience digital transformation

The Downside Of digital Labs For Financial Innovation

Forrester IT

The race to digital is heating up in financial services (FS) organizations; increasingly, the engine making this happen is Agile. Quite simply, it is software that makes any financial business truly digital. financial services.

The Digital Transformation Vision in Financial Services

Perficient - Digital Transformation

To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation Digital Vision

Do You Work For A Financial Services Provider? Then Take This Survey!

Forrester IT

Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. Uncategorized Banking brokerage Digital Banking Financial Services insurance retail banking video video strategy wealth management

How AI Improves Customer Care in Financial Services

Perficient - Digital Transformation

As I write this, financial services firms are harnessing AI to provide new opportunities for enhancing call centers, detecting fraud, and enabling a smarter level of trading. The financial services market is filled with companies offering customers with products and services to expand their portfolios; therefore, firms that maximize their customer service efforts will succeed. It’s safe to say that artificial intelligence (AI) has established itself in the business world.

How businesses can reduce the financial impact of data breaches

CTOvision

Read Lance Whitney explain how businesses can reduce the financial impact of data breaches on the Tech Republic : Data breaches can be costly for an organization in terms of lost or stolen data, customer mistrust, legal investigations, and recovery efforts. As a result, the sheer financial costs of a data breach can severely weaken […].

Apple Posts Strong Financial Performance In Difficult Circumstances, Led By Growth In Services Revenue

Forrester IT

Apple did well with its Q1 2020 earnings given the circumstances and that nearly 15% of its revenue comes from China, on which it depends for both supply and demand for its products. Apple generates about 85% of its revenue from product sales and less than 15% from services.

What Financial Services Executives Need To Know About Data Security

CTOvision

Read why financial services executives need to know about data security on Forbes : The financial services industry experiences 35% of all data breaches, earning it the unflattering title of the most-breached sector. It’s easy to understand why. The industry is known for its wide array of interconnected systems and the processing of millions of […]. Cyber Security News

Sustainable Finance: Will Your Firm Talk The Talk Or Walk The Walk?

Forrester IT

Not only has the 2008 global financial crisis exacerbated economic inequality, it has also caused a massive reputational damage to the […]. There’s no better time than the start of a new decade to take a retrospective look at the past and reflect on what has changed, and what hasn’t.

Gli Effetti Del COVID-19 Sul Benessere Finanziario In Italia

Forrester IT

Age of the Customer banking CMO Trends customer centricity customer engagement customer experience EMEA Europe financial services pandemic values-based customer experience covid-19 digital business Digital Money Management digital strategy Financial Services financial well being Italy

What Financial Firms Want in Cloud Adoption Strategies

Information Week

Lead technologists from three financial institutions shared their infrastructure transformation needs at New York Enterprise Tech Meetup

Realizing the Digital Transformation Vision in Financial Services

Perficient - Digital Transformation

To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation

Why 2019 Was Actually A Secret Success For Blockchain In Financial Services

CTOvision

Read Biser Dimitrov explain why 2019 was actually a secret success for blockchain in financial services on Forbes : Now, as most of the 2020 blockchain predictions have settled in and the year is near its end, let’s review the highlights in the enterprise blockchain and digital assets space, especially in the financial services vertical. […].

Australian Financial Services Firms Must Step Up And Fix Home Lending

Forrester IT

With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers. age of the customer

86% of data breaches are conducted for financial gain

Tech Republic Security

Increases in hacking, phishing, and cloud-based attacks have been even more prevalent with the influx of remote work, Verizon found

Small businesses underestimate financial damage of cyberattacks

Tech Republic Security

The average breach causes an average of $149,000 in damages, yet most small-to-medium-sized businesses thought cyberattacks would cost them under $10,000, survey reports

Confusion And Vendor Adolescence Stalls AI Innovation In Financial Services

Forrester IT

AI is a hot topic in financial services. And its easy to see why. Increasing margins on transactions, decimated by compliance costs and low interest rates, reaching new market segments, and automating routine tasks, makes AI innovation attractive. And in one sense, FinServ has always been about algorithmic innovation. There is no higher potential ROI than beating the market.

Finland’s OP Financial Group outlines digital ambitions

Computer Weekly

Chief digital officer at financial services group describes how new technology is fundamentally changing the business

Financial services companies are ahead in hybrid cloud deployments

Tech Republic Security

But 73% of financial companies are moving applications off the cloud and back on premises

Why Financial Services Firms Must Focus on Digital Transformation

Perficient - Digital Transformation

To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation

Asia Pacific Financial Consumers’ Digital Coming Of Age Is Here — Is Your Firm Ready?

Forrester IT

Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before. Forrester found that consumers in Asia Pacific markets are some of the most advanced when it comes to digital engagement. Their high levels of empowerment affect how they […]. age of the customer

Will financial advice be delivered primarily through Netflix-like subscription platforms?

Trends in the Living Networks

The ideas presented in the report include the rise of “fit-nance” tracking of holistic advice, financial advisors focusing on life coaching, and ubiquitous user ratings of advisors. Financial services Uncategorized

Many Digital Banks Will Struggle Amid The COVID-19 Induced Slowdown, But A Handful Will Innovate And Thrive

Forrester IT

Age of the Customer banking customer experience digital business Europe financial services fintech Innovation Customer Experience (CX) Digital Banking Financial Services financial well being Mobile Banking

The Advantages of a Faster Blockchain for Global and Financial Institutions

CTOvision

Read Zac Johnson’s article about why blockchain can provide speed and transparency for global and financial institutions on Influencive : Blockchain technology is becoming increasingly integrated into the mainstream, beyond the popular cryptocurrency market. Even traditional financial institutions, banks, investment companies, etc.,

Russian-speaking hacker targeting financial institutions

Computer Weekly

A Russian-speaking cyber criminal gang is targeting financial institutions in the UK, US and Russia, a Moscow-based security firm reports