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The ideas presented in the report include the rise of “fit-nance” tracking of holistic advice, financial advisors focusing on life coaching, and ubiquitous user ratings of advisors. Financial services Uncategorized MORE
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. MORE
Previously, I discussed why financial services firms should focus on digital transformation. Providing an optimal customer experience (CX) is perhaps most complex in the financial services industry. Digital Transformation Financial Services customer experience digital transformation MORE
A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried. MORE
I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! are changing how financial advice is dispensed and how every aspect of investing is conducted. MORE
To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation Digital Vision MORE
Around the world, the financial services industry has historically underserved or even excluded millions of consumers, and SMBs (small and medium businesses) that have long been considered unprofitable customer segments. MORE
Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before. Forrester found that consumers in Asia Pacific markets are some of the most advanced when it comes to digital engagement. Their high levels of empowerment affect how they […]. age of the customer MORE
277 Read Lance Whitney explain how businesses can reduce the financial impact of data breaches on the Tech Republic : Data breaches can be costly for an organization in terms of lost or stolen data, customer mistrust, legal investigations, and recovery efforts. As a result, the sheer financial costs of a data breach can severely weaken […]. MORE
The average breach causes an average of $149,000 in damages, yet most small-to-medium-sized businesses thought cyberattacks would cost them under $10,000, survey reports MORE
Chief digital officer at financial services group describes how new technology is fundamentally changing the business MORE
Not only has the 2008 global financial crisis exacerbated economic inequality, it has also caused a massive reputational damage to the […]. There’s no better time than the start of a new decade to take a retrospective look at the past and reflect on what has changed, and what hasn’t. MORE
Age of the Customer banking customer experience digital business Europe financial services fintech Innovation Customer Experience (CX) Digital Banking Financial Services financial well being Mobile Banking MORE
An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help. MORE
Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation. MORE
As I write this, financial services firms are harnessing AI to provide new opportunities for enhancing call centers, detecting fraud, and enabling a smarter level of trading. The financial services market is filled with companies offering customers with products and services to expand their portfolios; therefore, firms that maximize their customer service efforts will succeed. It’s safe to say that artificial intelligence (AI) has established itself in the business world. MORE
Read Biser Dimitrov explain why 2019 was actually a secret success for blockchain in financial services on Forbes : Now, as most of the 2020 blockchain predictions have settled in and the year is near its end, let’s review the highlights in the enterprise blockchain and digital assets space, especially in the financial services vertical. […]. MORE
Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation. Age of the Customer banking CMO Trends customer centricity customer engagement customer experience customer insights digital business financial services fintech insurance industry trends user experience (UX) wealth management Banking covid-19 financial well being Financial Wellness MORE
Lead technologists from three financial institutions shared their infrastructure transformation needs at New York Enterprise Tech Meetup MORE
But 73% of financial companies are moving applications off the cloud and back on premises MORE
Read Zac Johnson’s article about why blockchain can provide speed and transparency for global and financial institutions on Influencive : Blockchain technology is becoming increasingly integrated into the mainstream, beyond the popular cryptocurrency market. Even traditional financial institutions, banks, investment companies, etc., MORE
One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We MORE
AI is a hot topic in financial services. And its easy to see why. Increasing margins on transactions, decimated by compliance costs and low interest rates, reaching new market segments, and automating routine tasks, makes AI innovation attractive. And in one sense, FinServ has always been about algorithmic innovation. There is no higher potential ROI than beating the market. MORE
Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. Uncategorized Banking brokerage Digital Banking Financial Services insurance retail banking video video strategy wealth management MORE
In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. banking financial services predictions 2019 wealth management MORE
Apple did well with its Q1 2020 earnings given the circumstances and that nearly 15% of its revenue comes from China, on which it depends for both supply and demand for its products. Apple generates about 85% of its revenue from product sales and less than 15% from services. MORE
Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation. MORE
While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […]. MORE
Increases in hacking, phishing, and cloud-based attacks have been even more prevalent with the influx of remote work, Verizon found MORE
age of the customer digital business digital transformation financial services personalization customer experience financial well-being; financial wellness; digital strategy; digital banking; mobile banking; financial services; customer experience MORE
Read why financial services executives need to know about data security on Forbes : The financial services industry experiences 35% of all data breaches, earning it the unflattering title of the most-breached sector. It’s easy to understand why. The industry is known for its wide array of interconnected systems and the processing of millions of […]. Cyber Security News MORE
With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers. age of the customer MORE
To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation MORE
5G will become a general-purpose technology for financial services firms. Age of the Customer banking customer experience management customer-centric design financial services Insurance mobile technology omnichannel customer experience 5G MORE
The race to digital is heating up in financial services (FS) organizations; increasingly, the engine making this happen is Agile. Quite simply, it is software that makes any financial business truly digital. financial services. MORE
Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online. MORE
Age of the Customer banking CMO Trends customer centricity customer engagement customer experience EMEA Europe financial services pandemic values-based customer experience covid-19 digital business Digital Money Management digital strategy Financial Services financial well being Italy MORE
I have a sense that 100% of my business associates, and the entire online community of CTOvision.com and OODAloop.com are not the least bit surprised at what is in new cyber threat warnings from the Department of Treasury’s Office of Comptroller of the Currency (OCC) and the independent Federal Deposit Insurance Corporation (FDIC). In fact, […]. News FDIC FFIEC OCC MORE
To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation MORE
Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio. MORE
A Russian-speaking cyber criminal gang is targeting financial institutions in the UK, US and Russia, a Moscow-based security firm reports MORE
Artificial intelligence (AI) is in the process of transforming a variety of models in the global financial services industry, a global survey jointly conducted by the Cambridge Centre for Alternative Finance (CCAF) at the University of Cambridge Judge Business School and the World Economic Forum suggests. MORE
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Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation.
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I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! are changing how financial advice is dispensed and how every aspect of investing is conducted.
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Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation. Age of the Customer banking CMO Trends customer centricity customer engagement customer experience customer insights digital business financial services fintech insurance industry trends user experience (UX) wealth management Banking covid-19 financial well being Financial Wellness
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Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority.
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While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […].
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Around the world, the financial services industry has historically underserved or even excluded millions of consumers, and SMBs (small and medium businesses) that have long been considered unprofitable customer segments.
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An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help.
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age of the customer digital business digital transformation financial services personalization customer experience financial well-being; financial wellness; digital strategy; digital banking; mobile banking; financial services; customer experience
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Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online.
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One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We
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MARCH 2, 2020
Financial services companies are benefitting hugely from embracing hybrid cloud platforms as the industry continues its digitial transformation journey, new research has found.
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Artificial intelligence (AI) is in the process of transforming a variety of models in the global financial services industry, a global survey jointly conducted by the Cambridge Centre for Alternative Finance (CCAF) at the University of Cambridge Judge Business School and the World Economic Forum suggests.
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JANUARY 18, 2020
I have a sense that 100% of my business associates, and the entire online community of CTOvision.com and OODAloop.com are not the least bit surprised at what is in new cyber threat warnings from the Department of Treasury’s Office of Comptroller of the Currency (OCC) and the independent Federal Deposit Insurance Corporation (FDIC). In fact, […]. News FDIC FFIEC OCC
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Previously, I discussed why financial services firms should focus on digital transformation. Providing an optimal customer experience (CX) is perhaps most complex in the financial services industry. Digital Transformation Financial Services customer experience digital transformation
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The race to digital is heating up in financial services (FS) organizations; increasingly, the engine making this happen is Agile. Quite simply, it is software that makes any financial business truly digital. financial services.
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To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation Digital Vision
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Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. Uncategorized Banking brokerage Digital Banking Financial Services insurance retail banking video video strategy wealth management
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As I write this, financial services firms are harnessing AI to provide new opportunities for enhancing call centers, detecting fraud, and enabling a smarter level of trading. The financial services market is filled with companies offering customers with products and services to expand their portfolios; therefore, firms that maximize their customer service efforts will succeed. It’s safe to say that artificial intelligence (AI) has established itself in the business world.
CTOvision
JULY 24, 2019
Read Lance Whitney explain how businesses can reduce the financial impact of data breaches on the Tech Republic : Data breaches can be costly for an organization in terms of lost or stolen data, customer mistrust, legal investigations, and recovery efforts. As a result, the sheer financial costs of a data breach can severely weaken […].
Forrester IT
MAY 4, 2020
Apple did well with its Q1 2020 earnings given the circumstances and that nearly 15% of its revenue comes from China, on which it depends for both supply and demand for its products. Apple generates about 85% of its revenue from product sales and less than 15% from services.
CTOvision
JANUARY 16, 2019
Read why financial services executives need to know about data security on Forbes : The financial services industry experiences 35% of all data breaches, earning it the unflattering title of the most-breached sector. It’s easy to understand why. The industry is known for its wide array of interconnected systems and the processing of millions of […]. Cyber Security News
Forrester IT
MARCH 5, 2020
Not only has the 2008 global financial crisis exacerbated economic inequality, it has also caused a massive reputational damage to the […]. There’s no better time than the start of a new decade to take a retrospective look at the past and reflect on what has changed, and what hasn’t.
Forrester IT
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Information Week
OCTOBER 4, 2019
Lead technologists from three financial institutions shared their infrastructure transformation needs at New York Enterprise Tech Meetup
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To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation
CTOvision
JANUARY 20, 2020
Read Biser Dimitrov explain why 2019 was actually a secret success for blockchain in financial services on Forbes : Now, as most of the 2020 blockchain predictions have settled in and the year is near its end, let’s review the highlights in the enterprise blockchain and digital assets space, especially in the financial services vertical. […].
Forrester IT
APRIL 8, 2019
With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers. age of the customer
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Increases in hacking, phishing, and cloud-based attacks have been even more prevalent with the influx of remote work, Verizon found
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The average breach causes an average of $149,000 in damages, yet most small-to-medium-sized businesses thought cyberattacks would cost them under $10,000, survey reports
Forrester IT
JANUARY 5, 2017
AI is a hot topic in financial services. And its easy to see why. Increasing margins on transactions, decimated by compliance costs and low interest rates, reaching new market segments, and automating routine tasks, makes AI innovation attractive. And in one sense, FinServ has always been about algorithmic innovation. There is no higher potential ROI than beating the market.
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To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation
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Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before. Forrester found that consumers in Asia Pacific markets are some of the most advanced when it comes to digital engagement. Their high levels of empowerment affect how they […]. age of the customer
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The ideas presented in the report include the rise of “fit-nance” tracking of holistic advice, financial advisors focusing on life coaching, and ubiquitous user ratings of advisors. Financial services Uncategorized
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A Russian-speaking cyber criminal gang is targeting financial institutions in the UK, US and Russia, a Moscow-based security firm reports
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