The costs associated with cyber attacks on the financial sector are rising as organisations face increasingly sophisticated threats, research shows MORE

The ideas presented in the report include the rise of “fit-nance” tracking of holistic advice, financial advisors focusing on life coaching, and ubiquitous user ratings of advisors. Financial services Uncategorized MORE

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. MORE

Previously, I discussed why financial services firms should focus on digital transformation. Providing an optimal customer experience (CX) is perhaps most complex in the financial services industry. Digital Transformation Financial Services customer experience digital transformation MORE

I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! are changing how financial advice is dispensed and how every aspect of investing is conducted. MORE

Around the world, the financial services industry has historically underserved or even excluded millions of consumers, and SMBs (small and medium businesses) that have long been considered unprofitable customer segments. MORE

Chief digital officer at financial services group describes how new technology is fundamentally changing the business MORE

The average breach causes an average of $149,000 in damages, yet most small-to-medium-sized businesses thought cyberattacks would cost them under $10,000, survey reports MORE

Read Lance Whitney explain how businesses can reduce the financial impact of data breaches on the Tech Republic : Data breaches can be costly for an organization in terms of lost or stolen data, customer mistrust, legal investigations, and recovery efforts. As a result, the sheer financial costs of a data breach can severely weaken […]. MORE

IT leaders in the financial services sector realise they must undergo digital transformation as existing business models become outdated MORE

Financial jargon — or as it is less charitably called, business BS — has been a mainstay of the industry since time immemorial. Anyone who has clicked “agree” to credit card terms and conditions without reading will know that financial jargon doesn’t affect day-to-dayBut it seems to have limited usefulness to anyone other than banking lawyers. MORE

An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help. MORE

When the financial industry changes it sends shockwaves around the world. We're just hoping the next time anything significant occurs it's fairly positive. There is a good chance it will be and it's all thanks to new technology. Although these technologies aren't brand new they've not quite hit the mainstream yet. Fortunately, it won't be the case much longer. Let's take a MORE

As I write this, financial services firms are harnessing AI to provide new opportunities for enhancing call centers, detecting fraud, and enabling a smarter level of trading. The financial services market is filled with companies offering customers with products and services to expand their portfolios; therefore, firms that maximize their customer service efforts will succeed. It’s safe to say that artificial intelligence (AI) has established itself in the business world. MORE

Read Biser Dimitrov explain why 2019 was actually a secret success for blockchain in financial services on Forbes : Now, as most of the 2020 blockchain predictions have settled in and the year is near its end, let’s review the highlights in the enterprise blockchain and digital assets space, especially in the financial services vertical. […]. MORE

A digitized financial advisor enables advisors to focus on value-added, rather than administrative, tasks. age of the customer customer experience digital business financial services wealth management digital transformation Vijay Raghavan MORE

Lead technologists from three financial institutions shared their infrastructure transformation needs at New York Enterprise Tech Meetup MORE

One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We MORE

based financial services companies, the service integrates with other Oracle SaaS products Read More. Initially available to U.S.-based Cloud Computing Oracle MORE

Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. Uncategorized Banking brokerage Digital Banking Financial Services insurance retail banking video video strategy wealth management MORE

Financial malware attacks increased 16% in the second quarter of the year, driven by collaboration between the developers of two banking Trojans in the top the financial malware threats, says Kaspersky Lab MORE

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. banking financial services predictions 2019 wealth management MORE

While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […]. MORE

A new study says financial services organizations experienced an average of 10 attacks a year and spent an average of $1.3 million to restore services after each DNS attack MORE

age of the customer digital business digital transformation financial services personalization customer experience financial well-being; financial wellness; digital strategy; digital banking; mobile banking; financial services; customer experience MORE

To learn more about why financial services firms must focus on digital transformation to compete, you can click here or submit the form below to download our complete guide. Digital Transformation Financial Services customer experience digital transformation MORE

With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers. age of the customer MORE

Read why financial services executives need to know about data security on Forbes : The financial services industry experiences 35% of all data breaches, earning it the unflattering title of the most-breached sector. It’s easy to understand why. The industry is known for its wide array of interconnected systems and the processing of millions of […]. Cyber Security News MORE

The race to digital is heating up in financial services (FS) organizations; increasingly, the engine making this happen is Agile. Quite simply, it is software that makes any financial business truly digital. financial services. MORE

Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online. MORE

I have a sense that 100% of my business associates, and the entire online community of CTOvision.com and OODAloop.com are not the least bit surprised at what is in new cyber threat warnings from the Department of Treasury’s Office of Comptroller of the Currency (OCC) and the independent Federal Deposit Insurance Corporation (FDIC). In fact, […]. News FDIC FFIEC OCC MORE

G7 countries have agreed cyber security guidelines in response to concerns about the safety of interconnected global financial systems that are increasingly coming under attack, according to Symantec MORE

The demands on CRMs from the financial planning and wealth management markets are greater than from other industries. This is partly the result of regulatory pressures but in addition, money management platforms need to continue to interact with clients at a highly granular level as both customers’ financial needs and the condition of public financial markets change. MORE

Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio. MORE

A Russian-speaking cyber criminal gang is targeting financial institutions in the UK, US and Russia, a Moscow-based security firm reports MORE

While ransomware continues to make the headlines, particularly in the wake of WannaCry, research has revealed that financial threats are 2.5 times more prevalent MORE