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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He notes that the service now allows the company’s service desks to focus on important accelerated tickets such as hardware requests and software approvals, rather than password resets and account unlocks; each month, AgentAsk resolves about 458 tickets of the former and 164 tickets of the latter. AgentAsk’s mean time to repair (MTTR) is 11.4