Forrester IT
MAY 21, 2024
Let me start by stating the obvious: Automation has its best home in the contact center. At many brands, agents make up 10% of the workforce. They are the face of your brand to your customers, providing critical empathy and solving important problems.
Tech Republic Security
MAY 21, 2024
Trying to figure out how to install a VPN on your router? Read our step-by-step guide to help you get started.
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Information Week
MAY 21, 2024
The law becomes the first major global regulation on artificial intelligence that will have far-reaching implications for businesses and organizations.
Network World
MAY 21, 2024
Three teams – in Boston, in China, and the Netherlands – have simultaneously announced that they’ve figured out ways to store entangled photons without breaking the entanglement, a critical step in building quantum repeaters, and, thus, scalable quantum networks. The Boston team used silicon atoms embedded in diamond chips. A team in the Netherlands also used diamond crystals, but with nitrogen atoms instead of silicon.
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
Information Week
MAY 21, 2024
Many companies are still out of compliance with digital ADA guidelines. Here’s what’s at stake in getting it right -- and how to get started.
Network World
MAY 21, 2024
“We want to inspire you to reimagine your organization for artificial intelligence, and we want to encourage you to act fast,” Dell Technologies CEO Michael Dell told attendees at the company’s customer event in Las Vegas on Monday. Dell unveiled a number of new AI-related products at the event, including Dell AI Factory, with which the company aims to give its customers access to what it considers “the broadest AI portfolio in the industry.
Information Technology Zone brings together the best content for IT professionals from the widest variety of industry thought leaders.
Network World
MAY 21, 2024
At its Build 2024 event in Seattle this week, Microsoft released updates to its cloud infrastructure to bolster support for all workloads, including AI-related ones. The updates includes new Azure virtual machines (VM), a new provisioning service, and options for enabling access to Microsoft Copilot in Azure. In the VM space, Microsoft shared plans to release Azure VMs that can run on Cobalt 100 processors currently in preview.
Information Week
MAY 21, 2024
A snapshot look at the need to combat deepfake-fueled social engineering, the rise of a more grounded investment mindset, and the fight to find threats in wireless networks.
Network World
MAY 21, 2024
IT observability and management software maker SolarWinds today introduced a new AI platform that when embedded into the company’s other solutions will provide generative AI capabilities to speed problem resolution, minimize downtime, and empower IT staff to improve service delivery. SolarWinds AI, developed using SolarWinds’ AI by Design framework , is embedded in SolarWinds AI in Service Desk , an IT service management (ITSM) solution.
CIO Business Intelligence
MAY 21, 2024
Business sectors using artificial intelligence are seeing significant gains in productivity while AI skills are commanding higher wages, according to a new PwC report. Industries such as financial services, information technology, and professional services are seeing labor productivity growth nearly five times greater than industries with less AI integration, the consulting firm said in a statement.
Advertiser: GEP
“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.
Information Week
MAY 21, 2024
AI advances are making fake news and deepfakes easier than ever. Most organizations aren’t prepared enough, yet.
CIO Business Intelligence
MAY 21, 2024
CIOs and CISOs operate in high-stress environments that can at times place additional strain on their relationship, further distracting them from achieving beneficial outcomes. In my own career, I’ve been a CIO and a CISO, so I have firsthand experience with this issue from both perspectives. Defusing the situation so that the relationship is workable, healthy, and respectful for both parties can be challenging, especially for CISOs, who often reportto the CIO.
Forrester IT
MAY 21, 2024
I recently published new research – Establish An Enterprise And Security Architecture Partnership To Improve Collaboration – which covers the importance of fostering partnership between Enterprise Architecture (EA) and Security Architecture (SA). Initially, I set out to uncover what friction existed between the two functions.
CIO Business Intelligence
MAY 21, 2024
With the generative AI gold rush in full swing, some IT leaders are finding generative AI’s first-wave darlings — large language models (LLMs) — may not be up to snuff for their more promising use cases. LLMs, with their advanced ability to comprehend and generate text, have become a near stand-in for generative AI in the collective mindshare. Along with code-generating copilots and text-to-image generators, which leverage a combination of LLMs and diffusion processing, LLMs are at the core of m
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Forrester IT
MAY 21, 2024
How does a file transfer software go from relatively unknown to the largest breach of 2023, affecting over 2,600 organizations and government entities (and counting), exposes the data of 77.2 million individuals, and triggers class action lawsuits against companies that didn’t use the product?
CIO Business Intelligence
MAY 21, 2024
ERP vendor Epicor is introducing integrated artificial intelligence (AI) and business intelligence (BI) capabilities it calls the Grow portfolio. Grow will reimagine how AI-powered ERP software can and should serve the supply chain industries and their workers, delivering more than 200 adaptive industry use cases, it said at its Insights 2024 user conference in Nashville, Tennessee.
Forrester IT
MAY 21, 2024
In 2024, about 30 billion records from almost 4000 entities were breached, the so-called mother of all breaches, and we haven’t even hit the summer yet. Beyond data breaches, the threat landscape has evolved from run of the mill and opportunistic attacks a few years ago, to more sophisticated and targeted campaigns.
CIO Business Intelligence
MAY 21, 2024
In the annual Porsche Carrera Cup Brasil, data is essential to keep drivers safe and sustain optimal performance of race cars. Until recently, getting at and analyzing that essential data was a laborious affair that could take hours, and only once the race was over. Today, with the help of Microsoft Fabric, Enzo Morrone, director of operations for Porsche Cup Brasil (pictured), says he and his team of engineers can access that data in real-time during races, transforming everything.
Advertiser: GEP
Tariffs are no longer just policy noise. They’re driving real, bottom-line impact. One policy shift and your sourcing strategy is upside down. This bulletin cuts straight to the point. How Market-Leading Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform breaks down how procurement teams are staying ahead of the chaos with real-time insights, smarter sourcing moves and AI-powered agility.
Forrester IT
MAY 21, 2024
As integrations and APIs scale, the traditional central integration delivery team quickly becomes the central bottleneck team. Overwhelmed by demand, it becomes overworked while the pace and scale of delivery slows for IT organizations dependent on it.
CIO Business Intelligence
MAY 21, 2024
La C omunidad de Madrid busca, a través del protocolo de colaboración firmado con Microsoft, impulsar la modernización de los servicios públicos, mejorar la personalización de la atención al ciudadano y optimizar los procesos administrativos gracias a la aplicación de la inteligencia artificial (IA). El acuerdo, rubricado por Miguel López-Valverde, consejero de Digitalización del Ejecutivo regional, y Alberto Granados, presidente de Microsoft España, contempla el trabajo conjunto en la definició
Forrester IT
MAY 21, 2024
Forrester's Global Retail E-Commerce Forecast, 2024 To 2028 report provides a five-year forecast of online and offline retail sales for 40 countries.
CIO Business Intelligence
MAY 21, 2024
IBM has showcased its new generative AI -driven Concert offering that is designed to help enterprises monitor and manage their applications. Showcased at the ongoing annual Think conference, IBM Concert will be generally available in June and is underpinned by the watsonx platform. It will serve as the “nerve center” of an enterprise’s IT operation, the company said, adding that the offering will generate insights across an enterprise’s folio of applications to help reduce risk and compliance pr
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
Forrester IT
MAY 21, 2024
Early in my career, I received wise but tough coaching from a manager regarding struggles with a new colleague on a strategic project – pull them aside and have a real, candid conversation with the pursuit of clarity and understanding for the sake of the shared vision and mutual success.
CIO Business Intelligence
MAY 21, 2024
Customers around the world have seamlessly migrated their enterprise applications to VMware Cloud on AWS to combine the scale and agility benefits of public cloud with the security, resiliency, and performance benefits of private cloud. VMware first launched this offering with AWS almost seven years ago and it continues to serve customers’ needs today.
Vox
MAY 21, 2024
Time for a pop quiz. Which of these trades saves more gas: A) Swapping a car that gets 25 miles per gallon (MPG) for one that gets 50 MPG, or B) Replacing a car that gets 10 MPG with one that gets 15 MPG. If you said that A conserves more gas, you’re mistaken. And it’s not even close. Here’s why: In the first scenario, the old vehicle getting 25 MPG uses four gallons of gas to travel 100 miles, while the new one at 50 MPG uses two.
CIO Business Intelligence
MAY 21, 2024
Memcyco Inc., provider of digital trust technology designed to protect companies and their customers from digital impersonation fraud, released its inaugural 2024 State of Website Impersonation Scams report. Notably, Memcyco’s research indicates that the majority of companies do not have adequate solutions to counter digital impersonation fraud, and that most only learn about attacks from their customers.
Advertiser: GEP
Procurement is in the middle of a tech tsunami. And if it feels like the old playbooks aren’t working anymore, that’s because they aren’t. Agentic AI. Autonomous procurement. Unified source-to-pay ecosystems. These innovations are converging and transforming how procurement teams operate. The GEP 2025 Procurement & Supply Chain Tech Trends Report breaks it all down.
GeekWire
MAY 21, 2024
The Global Cities Index gives Seattle high marks for economic strength, but it also scores well in the quality of life category. (GeekWire Photo / Kurt Schlosser) A new ranking of the top 1,000 largest cities in the world puts Seattle among elite company, thanks largely to the economic strength of the city, driven by its tech sector. Seattle ranks No. 6 in the inaugural “Global Cities Index” from Oxford Economics, which scores cities based on five categories: Economics, Human Capital
CIO Business Intelligence
MAY 21, 2024
In today’s digital economy, networks are the backbone of digital productivity. They are crucial in enabling the intelligent transformation of industries by facilitating high-quality digital services. These networks cover all the scenarios of enterprise services, including the access network, the transport network in the wide area, and the data center network.
GeekWire
MAY 21, 2024
Microsoft’s new “Team Copilot” acts as a virtual project manager and meeting assistant. (Microsoft Image) Microsoft will test the limits of artificial intelligence in group collaboration with a new AI assistant that keeps meetings on track, takes collaborative notes, manages large projects, and assigns tasks. The company says the new “Team Copilot” expands its Copilot AI technology beyond its existing function as a one-on-one personal assistant, to play a larger rol
TechSpot
MAY 21, 2024
Nvidia's first graphics accelerator product, the NV1, hadn't found much success following its release in 1995. But that didn't stop Sega from asking Nvidia to develop the GPU for the Dreamcast ahead of the console's 1998 launch.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
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