article thumbnail

6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says.

How To 141
article thumbnail

Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He notes that the service now allows the company’s service desks to focus on important accelerated tickets such as hardware requests and software approvals, rather than password resets and account unlocks; each month, AgentAsk resolves about 458 tickets of the former and 164 tickets of the latter. AgentAsk’s mean time to repair (MTTR) is 11.4

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Follow Us: The Flexagon Roadmap

Flexagon

The six founders of Flexagon worked for years in the trenches of enterprise software platforms. We have a combined 100+ years of experience dealing with the complexity of enterprise software development and operations across infrastructure, database, middleware, and applications. Fast forward to 2022.

Oracle 78
article thumbnail

The year’s top 10 enterprise AI trends — so far

CIO Business Intelligence

They can code, write poetry, draw in any art style, create PowerPoint slides and website mockups, write marketing copy and emails, and find new vulnerabilities in software and plot holes in unpublished novels. AI and change management Change management has long been instrumental to the success of AI projects.

article thumbnail

What is product lifecycle management? Organizing the development process

CIO Business Intelligence

After acquiring AMC, Chrysler implemented PLM throughout its enterprise, resulting in development costs that were half the industry average. Product commercialization: PLM provides governance of data, document management, and processes, creating unified and collaborative workflows across the organization. PLM software.

article thumbnail

Secrets of business-driven IT orgs

CIO Business Intelligence

Companies often hire Marcum to handle all their accounting needs, and in the past Marcum used whatever software those clients had in place. That was the traditional way of working,” Scavuzzo says. Such moves have yielded success for Lieberman and her IT department.

Strategy 122