article thumbnail

Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. Unified Communications.

Tourism 120
article thumbnail

5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

And it’s not just applications development where such tools are having an impact. Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation. Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6%

Budget 145