Unified communications supplier Mitel buys competitor ShoreTel

Computer Weekly

The deal will create a market leading unified communications business and adds strength to Mitel’s cloud offering

Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications. Cognitive computing services available through the cloud and accessible through a single line of code or application programming interface (API) are combining with voice over IP to provide everything from enhanced security to emotion detection in a range

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Choosing the Right Partner for Unified Communications

IT Toolbox

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. This knowledge is essential for making good decisions, but is far from complete, especially if you’re just getting up to speed on UC. Not only are there many applications to integrate into a seamless user experience, but the UC value proposition is constantly

6 Tips for Creating a Unified Communications Policy

IT Toolbox

Today’s unified communications (UC) solutions are available in many forms and can be comprehensive and integrated across corporations, with many cross-functional business processes. In smaller companies, they can be simple, without any integration with anything. This article explores the elements of and policies that may apply to UC, offers a couple of examples, and explains the

Three Ways IoT Impacts your Contact Center for Unified Communications

IT Toolbox

To close out this series , to whatever extent your business has a contact center operation, this is a critical piece for seeing the big picture with IoT. With UC, IoT is as much about connecting to the devices customers use as to connecting with them on a person-to-person

Step-By-Step: Integration between Exchange 2013 UM and Cisco Unified Communication Manager

CanITPro

Integrating the latest version of the UM board now directly in Exchange 2013 with Cisco telephony system is a hot topic in our projects. In terms of architecture, the approach with Microsoft Exchange Server 2013 is completely different from the Exchange.( read more ). tutorial Step-By-Step Lync Training Exchange Server MVP how-to

Unified communications underpins master agent deal for VoIP supplier

IT Toolbox

VoIP Supply has entered into a master agent agreement with California-based PanTerra for the distribution of PanTerra’s unified cloud services. It has also been granted permission to authorize sub-agents for the re-sale of PanTerra unified cloud services. VoIP Supply has secured master agent authority to distribute PanTerra products through its CloudSpan marketplace. VoIP Supply

Care charity Avante enhances unified communications capabilities with 3CX

Computer Weekly

Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce

Should the CIO Ban Email?

CIO Dashboard

What tools and techniques can CIOs employ to improve enterprise communications in the face of a proliferation of channels? There are no easy fixes to this complex communications challenge. I was at a conference last week where I heard about a CIO who is banning email.

Plan Thanksgiving like a Pro with Unified Communications & Collaboration

ITGCT

What is unified communications & collaboration, and how can it help your company through the busy holiday season? You can use unified communications & collaboration to plan ahead. What is Unified Communications & Collaboration?

Skype for Business: One year on, so what are the results?

Computer Weekly

It’s now a year since Microsoft transitioned the Lync unified communications suite into Skype for Business, but has the enterprise embraced or shunned it

The 411 on Unified Messaging

ITGCT

There are many ways people communicate, both within a business and to customers and other contacts. Between emails, phone calls, instant messaging, and other forms of communication, there can be a lot to keep track of every day. How Does Unified Messaging Work?

Context warns of VoIP wars at Black Hat USA

Computer Weekly

A lack of understanding of modern VoIP and unified communications security opens many service providers and businesses to cyber attack, a Context IS researcher warns at Black Hat USA

What Makes Some IP Phones Better Than Others?

IT Toolbox

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. All IP phones aren’t created equal. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

Partnership targets secure unified communications for government and private sector

IT Toolbox

A new partnership between Pacific West and East Coast companies intends to offer unified communications services and contact center solutions in sectors including healthcare, automotive and insurance, as well as for government agencies. Teo Technologies of Mukilteo, Washington, will provide communications technology platforms and integrated equipment, while Sterling, Virginia-based

Cisco issues 7 “high priority” security advisories; Firepower, IOS and ASA issues among them

Network World

First up this week Cisco said a vulnerability in the Session Initiation Protocol (SIP) UDP throttling process of Cisco Unified Communications Manager (Cisco Unified CM) software could let an unauthenticated, remote attacker cause a denial of service (DoS) attack. Cisco had a pretty large dump of security advisories today – seven “high priority” and one “critical” – impacting a variety of products many with the threat allowing a remote attacker to cause a denial of service.

UC Value Drivers in 2017 - Being Social

IT Toolbox

As this series continues, it should be clear that Unified Communications is moving well beyond its traditional roots in desktop telephony. I have often stressed the connection between the core focus of most first-generation UC vendors – telephony - and the DNA of their UC offerings. That approach

3 Ways Cloud-Based VoIP/UC Changes the Reseller Business Model

IT Toolbox

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Traditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing. Progressive resellers started to sell hosted VoIP and UC about 10 years ago, which in itself requires a mindset change to recurring revenues from

How UC's Shift to the Cloud Will Benefit Businesses

IT Toolbox

As the cloud becomes increasingly fundamental to how business services are delivered and deployed, it’s no surprise to see that unified communications (UC) are tilting toward a cloud future, as well. Many flavors of UC implementation are available today, including hybrid and entirely on-premises versions, but the trend is clearly heading toward a cloud-centric model. And, although some businesses

What UC is Really About in 2017

IT Toolbox

I write regularly about collaboration, and when considering technology solutions, Unified Communications usually enters the conversation very quickly. While that’s a reasonable expectation, decision-makers need to keep two basic things in mind. First of all, UC is just one type of solution for collaboration, so it’s really important to define your needs before settling on a particular

3 Ways Mobile Apps Change VoIP/UC Choices for Businesses

IT Toolbox

Mobile devices have hugely influenced voice over IP (VoIP) and unified communications (UC) over the past few years. As mobile apps for VoIP and UC mature, in many cases they drive the solution that works best for many businesses. With maturity comes tighter and more seamless integration, better security, ease of use, and the incredible convenience benefits of aligning with fast-moving mobile technology.

UC companies prowling for the next hot VoIP acquisition

IT Toolbox

The growth of unified communications (UC) throughout North America’s business infrastructure is leading some larger firms to take to the acquisitions trail in an effort to broaden their offering. VoIP is an important piece in the overall UC puzzle, and VoIP companies are becoming increasingly tempting acquisition targets for fast-growing players in the UC space.

Why SMBs need to be Thinking about Hosted VoIP

IT Toolbox

Building on that, there is a lot to learn about the hosted VoIP opportunity, and from there, the bigger picture around Unified Communications and collaboration. I write regularly about all variations of this topic, as ongoing research keeps showing new things. There is a lot for decision-makers to understand about VoIP itself, just as there is for the hosted services model.

Can you anticipate VoIP network issues?

IT Toolbox

For example, as a business expands, will its unified communications network, in which VoIP often plays a key role, be able to hold up? As more businesses migrate and make the transition to VoIP, the pressing issues of network performance and reliability continue to rear their sometimes not-so-pretty heads. One answer to is to introduce active monitoring of the network in order

9 Reasons Hybrid UC Deployments Are Ideal

IT Toolbox

Today’s unified communications (UC) solutions are different. Rather than clumsy software that bolts onto the voice system solution, they are coming from integrated, cloud-based, peer-to-peer solutions such as Slack (the market leader), Facebook Business, HipChat, Jabber, Bitrix24, eXo, Cisco Spark, and Circuit by Unify. Cisco and Unify are traditional UC suppliers but are developing Slack-like

3 Ways How UC is Falling Short

IT Toolbox

When considering the broader topic of collaboration, Unified Communications invariably enters the conversation. These terms are often used interchangeably, and while this sometimes makes sense, it can otherwise imply or infer connections that aren’t really there. I regularly write about both – collaboration and UC – usually separately, as they largely exist on separate planes.

3 Ways to Boost Business Productivity with WebRTC

IT Toolbox

As unified communications (UC) enjoys an increasingly solid footing in the market, businesses are becoming more proficient with a range of communications technologies and beginning to envision more sophisticated use cases for applying such technology at their organizations. Web Real-Time Communication (WebRTC), once regarded with some skepticism because it was in development for quite some time

Contact Center Agents - the Original UC Users

IT Toolbox

Over the past few posts , I’ve looked at various job functions in terms of their specific needs for communications. Not surprisingly, they’re all different, and if they’re not reflected in your decisions around Unified Communications, you run the risk of deploying a generic

Coming to a UC Platform Near You: Artificial Intelligence?

IT Toolbox

As unified communications (UC) platforms have matured and reached a healthy rate of adoption in the marketplace, much attention has been paid to how they will evolve to deliver even greater business value. Some companies are choosing to integrate their UC solutions with business applications such as customer relationship management and office productivity suites to streamline workflows and accelerate

What the "C-Suite" Needs to Hear for a VoIP Buy-in

IT Toolbox

You know the power of "VoIP," or voice-over-Internet protocol that allows for online phone calls, and "UC," or unified-communications solutions like integrated business communications including instant messaging. These tools would transform the way your organization does business, but you need the decision makers at the top to get on board with the procurement process. You face several challenges

The Parallel Worlds of UC and the Contact Center

IT Toolbox

When considering Unified Communications, chances are you’re not thinking about the contact center – whether you haveAs this series progresses , I’m methodically connecting a set of dots that lead to an emerging trend I believe SMBs in particular should pay attention to.

UC Value Drivers in 2017 - Messaging-Driven

IT Toolbox

No matter how far along you are on the buyer’s journey for Unified Communications, the current state of the market needs to be understood, especially if you haven’t been following things lately. By its nature, UC keeps evolving, not just because it’s still an early stage offering, but also because the needs of today’s workplace are changing. To remain relevant and to provide

3 Ways UC Integration Can Deliver Added Value to Your Business

IT Toolbox

As the market for unified communications (UC) matures and grows stronger, many businesses are turning their attention to UC integration and how it can deliver increased value for them. This recent trend is taking several intriguing forms; here are three integrations that are especially noteworthy because of their significant potential to boost business productivity and, in turn, the bottom line.