Unified communications supplier Mitel buys competitor ShoreTel

Computer Weekly

The deal will create a market leading unified communications business and adds strength to Mitel’s cloud offering

Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications. Cognitive computing services available through the cloud and accessible through a single line of code or application programming interface (API) are combining with voice over IP to provide everything from enhanced security to emotion detection in a range

Choosing the Right Partner for Unified Communications

IT Toolbox

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. This knowledge is essential for making good decisions, but is far from complete, especially if you’re just getting up to speed on UC. Not only are there many applications to integrate into a seamless user experience, but the UC value proposition is constantly

6 Tips for Creating a Unified Communications Policy

IT Toolbox

Today’s unified communications (UC) solutions are available in many forms and can be comprehensive and integrated across corporations, with many cross-functional business processes. In smaller companies, they can be simple, without any integration with anything. This article explores the elements of and policies that may apply to UC, offers a couple of examples, and explains the

Partnership targets secure unified communications for government and private sector

IT Toolbox

A new partnership between Pacific West and East Coast companies intends to offer unified communications services and contact center solutions in sectors including healthcare, automotive and insurance, as well as for government agencies. Teo Technologies of Mukilteo, Washington, will provide communications technology platforms and integrated equipment, while Sterling, Virginia-based

Three Ways IoT Impacts your Customers for Unified Communications

IT Toolbox

After writing about the impact of IoT on UC over the past few posts, I’ve decided to add a coda to make the analysis more complete. Over the course of this series, I’ve looked at IoT’s impact on IT, your employees and your contact center. Each is different, and IoT’s impact on UC will be different, hence the need to review them separately. This was certainly

Three Ways IoT Impacts IT for Unified Communications

IT Toolbox

I began this series with a brief overview of IoT – the Internet of Things – and how it expands the concept of connectedness by including both people and “things” We’re still very much in the discovery phase with IoT, and while nobody really knows where this will take

Care charity Avante enhances unified communications capabilities with 3CX

Computer Weekly

Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce

Three Ways IoT Impacts your Contact Center for Unified Communications

IT Toolbox

To close out this series , to whatever extent your business has a contact center operation, this is a critical piece for seeing the big picture with IoT. With UC, IoT is as much about connecting to the devices customers use as to connecting with them on a person-to-person

Step-By-Step: Integration between Exchange 2013 UM and Cisco Unified Communication Manager


Integrating the latest version of the UM board now directly in Exchange 2013 with Cisco telephony system is a hot topic in our projects. In terms of architecture, the approach with Microsoft Exchange Server 2013 is completely different from the Exchange.( read more ). tutorial Step-By-Step Lync Training Exchange Server MVP how-to

The 411 on Unified Messaging


There are many ways people communicate, both within a business and to customers and other contacts. Between emails, phone calls, instant messaging, and other forms of communication, there can be a lot to keep track of every day. How Does Unified Messaging Work?

Should the CIO Ban Email?

CIO Dashboard

What tools and techniques can CIOs employ to improve enterprise communications in the face of a proliferation of channels? There are no easy fixes to this complex communications challenge. I was at a conference last week where I heard about a CIO who is banning email.

Skype for Business: One year on, so what are the results?

Computer Weekly

It’s now a year since Microsoft transitioned the Lync unified communications suite into Skype for Business, but has the enterprise embraced or shunned it

Leveraging UC Data for Strategic Business Decisions

IT Toolbox

Your unified communications (UC) solution powers the most vital processes in your organization. You don't get very far in the business world without effective communication tools. UC systems have a home in 68 percent of companies, according to West Unified Communication Services. You gather many data types in this system. Customer call logs, video conferencing, instant messaging, and team chat rooms

PBX vs. Cloud: Which Is Better for Businesses?

IT Toolbox

Unified communications (UC) has become a mainstream solution, with compelling, ready-made business cases for collaboration and productivity that any business can appreciate. That said, there are still multiple flavors from which to pick. Although cloud-based UC adoption is growing while the number of on-premises deployments are declining, there are still reasons why a business may decide to pick

5 Reasons Why VoIP Disaster Recovery Is Critical for Your Business

IT Toolbox

This article focuses on BC/DR for your voice over IP (VoIP)/unified communications (UC) business phone system. Hurricanes, earthquakes, and other natural and man-made disasters create situations that demand a solid business continuity (BC)/disaster recovery (DR) plan in case of serious interruptions to your organization’s business. The year 2017 has been a busy year for hurricanes

VoIP vs. UCaaS: Understanding the Differences

IT Toolbox

Cloud technology has led to just about everything being offered up as a service , and unified communications (UC) hasn’t been left out. With some vendors offering hosted voice over IP (VoIP) communications, there has been some confusion over whether UC or UCaaS is the better solution. The result is UC as a Service (UCaaS). To determine which solution makes more sense

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Politics of a New PBX: Managing Who Gets Which Phone

IT Toolbox

Over the years, as IP phones have become more advanced—color touchscreens, multiple lines, web-based applications, advanced unified communications (UC) functions—I’ve seen the political battles play out over and over again Anytime politics are involved with deploying new technology, it becomes more about popularity than about the needs and requirements of the individuals involved.

Context warns of VoIP wars at Black Hat USA

Computer Weekly

A lack of understanding of modern VoIP and unified communications security opens many service providers and businesses to cyber attack, a Context IS researcher warns at Black Hat USA

Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs). In a nutshell, APIs allow applications to securely pass data to one another and can be used to enhance the capabilities of a particular

3 Intriguing Trends in Business Collaboration Today

IT Toolbox

Unified communications (UC) deployments, once considered with some skepticism by businesses that didn’t understand the value of the technology, have become mainstream. Business collaboration has evolved by leaps and bounds in recent years, and it shows no signs of slowing down. As employees become more proficient with the technology and all it has to offer, businesses are in turn unlocking

3 Ways Cloud-Based VoIP/UC Changes the Reseller Business Model

IT Toolbox

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Traditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing. Progressive resellers started to sell hosted VoIP and UC about 10 years ago, which in itself requires a mindset change to recurring revenues from

The 4 UC Collaboration Tools That Matter Most

IT Toolbox

In business technology, there are tools that enable collaboration called Unified Communications and Collaboration (UC&C) tools. Every successful project needs good tools—tools to build homes, remodel homes, and demolish homes; tools for your home computers, tablets, and mobile phones. This article focuses on two perspectives of UC&C

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How Bots Could Transform UC

IT Toolbox

Businesses that are already familiar with the concept of unified communications (UC) may simply conceive of it as a collaboration tool designed to enhance communications and boost productivity. However, now that the technology is maturing and undergoing a phase in which it is integrating with other major business applications, we’re beginning to see that UC is capable of so much more than

4 Tips for Teams Adopting UCaaS

IT Toolbox

So you've made the big decision to switch your team from a messy mix of antiquated telephony and inefficient chat apps to a more sophisticated, unified solution. It's a vital decision, with rewards for switching to Unified Communication as a Service (UCaaS) being too numerous to mention, ranging from better team collaboration and better customer relation management, to improved data for analytics

Taking Stock - Step 1 in Your UC Adoption Strategy

IT Toolbox

My previous post stressed the importance of being strategic when considering Unified Communications. This is not a simple matter of refreshing your communications technology. That may hold for upgrading your phone system, but UC represents a new type of business value, and it won’t be

3 Ways UC Integration Can Deliver Added Value to Your Business

IT Toolbox

As the market for unified communications (UC) matures and grows stronger, many businesses are turning their attention to UC integration and how it can deliver increased value for them. This recent trend is taking several intriguing forms; here are three integrations that are especially noteworthy because of their significant potential to boost business productivity and, in turn, the bottom line.

How Is UC Connecting to the IoT?

IT Toolbox

Advances in the Internet of Things (IoT) are beginning to connect to unified communications (UC). The main drivers of this connection will be the manufacturing, health care, and transportation industries. The IoT is a constantly growing network of connected devices, assets, products, and more. Among the more recent companies to move forward with IoT innovation are Avaya and Volvo. Avaya is working

Being User-Centric - Step 2 in Your UC Adoption Strategy

IT Toolbox

At the outset of this series, I cited three steps IT decision-makers can take to formulate an adoption strategy when planning for Unified Communications. The move to UC needs proper planning simply because there is no precedent. Unlike updating your phone system, UC isn’t updating or replacing anything, so the entire experience is new. However, the underlying applications that constitute a

Amazon launches Chime to replace 'clunky and hard to use' video conferencing tools

Tech Republic Cloud

Amazon Web Services (AWS) has officially launched Chime, a unified communications tool that offers video and audio conferencing tools across multiple platforms

Tools 63

5 Business Tech Trends Changing the Way Employees Collaborate

IT Toolbox

Email and phone calls are now taking a backseat to unified communications. Technology has dramatically changed the way we do business over the past decade. The workplace dynamic has been enhanced through the introduction and evolution of team collaboration. Through software collaboration tools, work teams are discovering new ways to interact with their coworkers and get things done more quickly

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Why You Need a Strategy to Drive UC Adoption

IT Toolbox

This is a topic I address often, as it’s easy to think of Unified Communications as a technology purchase. That may be true, but it only addresses one part of the UC story. There is a great deal to consider on both sides of the purchase – planning for UC and then living with UC once it’s deployed. UC can – and should – be seen by IT as a strategic initiative, but that

Mobile UC: Is It Ready for Prime Time?

IT Toolbox

Unified communications (UC) systems have faced some productive competitive pressure in the mobile arena. Over-the-top (OTT) communications apps like WhatsApp as well as collaboration apps such as Slack have raised consumers’ and employees’ expectations for how mobile communications should be delivered.