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Cloud native order management boosts speed, scale and operational efficiency

TM Forum

40% decrease in licensing costs. High operating costs, due to licensing fees, and infrastructure and operations requirements affected HT’s competitiveness. It provided a detailed blueprint for building a standardized, cloud-native software component. 40% better productivity. 30% more systems availability.

Cloud 130
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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

But it also updates the framework to accommodate and answer to modern technology, tools, and software. For example, brokerage firm Pershing reduced its incident response time by 50% in the first year after restructuring its service desk according to ITIL guidelines, enabling users with problems to get back to work much more quickly.

Agile 100