article thumbnail

Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He notes that the service now allows the company’s service desks to focus on important accelerated tickets such as hardware requests and software approvals, rather than password resets and account unlocks; each month, AgentAsk resolves about 458 tickets of the former and 164 tickets of the latter.

article thumbnail

The impact of 5G and cloud on telco capex and opex

TM Forum

The partnerships we are seeing between MNOs and hyperscale cloud service providers and the platform models being built with enterprises, systems integrators and infrastructure wholesalers are typical of the partner models of future techcos. Cloud-native systems. architectures. AI-enabled software and. Collaborative DevOps.

Cloud 130
article thumbnail

Do You Need A Mobile Ecosystem? - A Screw's Loose

A Screw's Loose

Especially as you get to the SMB arena where they may not have the enterprise systems already existing (hence SMB). Check out Colligo Briefcase and Colligo Contributor – Dropbox for the enterprise, using SharePoint – exactly what you suggest. Traveling (Part 2). Traveling (Part 1). Enterprise.

Mobile 68