Is your contact center prepared for Black Friday?
Spearline Testing
NOVEMBER 19, 2020
While the NRF's October survey found that shoppers plan to spend about 1% less than they did in 2019, it also found that about 53% of shoppers say they plan to spend more this year because they won't be traveling for the holidays. In the same year, 93.2 million people shopped online on Black Friday, compared to the 65.2
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