Spearline Testing

FEBRUARY 13, 2023

We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives. Spearline can help you to strike this KPI balance and achieve the universal quality assurance imperative of maximizing CX.

Quality Assurance 78

Quality Assurance Tools .Net Analysis 78

Spearline Testing

NOVEMBER 19, 2020

In a frenzy of activity, it could be easy to let quality slip, and research has shown that many retailers see their Net Promoter Score (NPS) dip during November and December. But during a time of increased competition for customers, maintaining quality is more important than ever.

Retail 147

Retail Quality Assurance .Net Travel 147

CIO Business Intelligence

JANUARY 10, 2023

In the six months it takes to hire, onboard, and get a new employee up to speed, you can train someone into the role,” she says. Internal training programs and structured career paths tell people that we believe in them and will invest in them.” The business keeps a high performer who would have left without the opportunity to advance.

Trends 131

Trends Engineering Quality Assurance Network 131

GeekWire

JULY 7, 2020

After working in quality assurance engineering and consulting, in 2014 he launched The Happy Crate, a monthly subscription box of marijuana-related activities, snacks and smoking accessories. And also remember that it’s up to you train others to expect or not expect a response from you outside working hours.

Meeting 89

Meeting Quality Assurance Engineering Fashion 89

Future of CIO

AUGUST 5, 2015

Companies would have to make a tough decision to increase their bottom line or net operating income, but they must do so by first: investing in their employees so they are able to find better opportunities in the future. The success of any project must include the welfare of the principals - employees.

Quality Assurance 40

Quality Assurance Agile Vendor Management .Net 40

GeekWire

FEBRUARY 10, 2023

(Techstars Photo) Founders : Hiep Luong , Jason Cheong , Rohit Kuma Silico Data Services CEO Hiep Luong , who spent more than a decade at pharmaceutical giant Gilead Sciences, said he was “shocked” when the FDA put a hold on the Johnson & Johnson vaccine because of quality issues. The average tow company pays us $400 a month.”

Pharmaceuticals 111

Pharmaceuticals Exercises Quality Assurance Data 111