CIO Business Intelligence

JUNE 21, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. The question is who does AWS want to compete with?

Unified Communications 115

Unified Communications SAP Cloud Enterprise 115

GeekWire

JANUARY 13, 2022

And then today, another blockbuster unicorn boosted its valuation, with Seattle-based sales engagement software company Highspot raising $248 million at a $3.5 Of the 15 companies on the list, nine of the companies employ CEOs who spent time at the software giant, many in high-level executive roles. billion valuation. Founded : 2013.

Meeting 142

Meeting Real Estate Fractional CTO CTO Hire 142

TM Forum

NOVEMBER 17, 2021

They can advise SMEs on how they can adapt their businesses to operate in a virtual way as they move from an on-premise environment, with all services and data running at the office, and shift to the cloud.” Cloud Voice is an example of SME product innovation. amdocs-2017-logomark-lockup-alternative-rgb-100x60-1.png.

B2C 130

B2C Unified Communications Enterprise Enterprise 130