CIO Business Intelligence

JUNE 21, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. The question is who does AWS want to compete with?

Unified Communications 110

Unified Communications SAP Cloud Enterprise 110

GeekWire

JANUARY 13, 2022

Industry : Cloud data storage. Co-founder and CEO : Anoop Gupta , former distinguished scientist at Microsoft who was a former technical assistant to Bill Gates and previously led Microsoft’s Unified Communications Group. Founded : 2017. Chris Suarez , CEO of PDX Property Group. Valuation : $1 billion (as of Nov.

Meeting 142

Meeting Real Estate Fractional CTO CTO Hire 142

TM Forum

NOVEMBER 17, 2021

They can advise SMEs on how they can adapt their businesses to operate in a virtual way as they move from an on-premise environment, with all services and data running at the office, and shift to the cloud.” Cloud Voice is an example of SME product innovation. amdocs-2017-logomark-lockup-alternative-rgb-100x60-1.png.

B2C 130

B2C Unified Communications B2B Enterprise 130