2026 Architecture Budget Business Intelligence 
CIO Business Intelligence
FEBRUARY 13, 2023
This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Premises-based telephony will see the most significant slowdown in investment as businesses decide to defer their upgrades and replacements.”
CIO Business Intelligence
JUNE 12, 2024
It’s worth noting that Gartner also estimates the implementation of Conversational AI will reduce agent labor costs by $80B by 2026. Clearing the hurdles of AI in public sector contact centers We would see AI in every government agency today if it weren’t for two big challenges: security and budget. Security is without question the No.
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