The NSW Government Embarks On A Bold Journey To Improve Customer Experience (CX)

Forrester IT

Weak Government CX Harms Mission Performance As customer expectations keep rising, governments around the world struggle to improve customer experience (CX).

How Governments Can Unlock Blockchain’s Potential

CEB IT

Blockchain technology continues to be the subject of intense interest and experimentation in all industries, particularly in government. In 2018, two-thirds of governments were actively interested in blockchain, and 10% of governments were actually doing something with it. The cooling in the government space reflects a more reasoned and rational approach to blockchain,” says Rick Holgate , Senior Executive Partner at Gartner.

Divide (BI Governance From Data Governance) And Conquer

Forrester IT

Before you invest even 10 minutes of your precious time reading this blog, please make sure it's really business intelligence (BI) governance, and not data governance best practices, that you are looking for. BI governance is a key component of data governance, but they're not the same. Data governance deals with the entire spectrum (creation, transformation, ownership, etc.) Why is BI governance key to agile BI success? BI governance.

Data Governance Takes A Turn — And It’s A Doozy

Forrester IT

If you were to ask me a year ago what I would point to as a best practice for data governance, my response would be to look at what financial services firms do to meet their regulatory requirements.

What Government CIOs Should Know About Digital IDs

CEB IT

Noémie’s story is a clear example of how digital identities can make citizens’ lives and interactions with government agencies easier. . By 2023, at least 80% of government services that require authentication will support access through multiple digital ID providers. To create a working and successful digital citizen IDs, government CIOs must focus on three things: governance, technology and user experience. Governance. Noémi lives in France.

Goodbye Smart, Hello Insights-Driven: Insights-Driven Cities Deliver Effective Governance

Forrester IT

age of the customer data economy Government insights-driven organization smart citiesI’ve always struggled with the term “smart city.” The word “smart” can mean a million different things.

The Need for AI Governance in Healthcare

CEB IT

The more activity there is around using AI in healthcare, the greater the need for HDOs to establish AI governance. “AI AI governance is necessary, especially for clinical applications of the technology,” says Laura Craft , VP Analyst at Gartner. Establish an AI governance council. AI governance need not be separate from an existing leadership body of authority. Whether through an existing or separate council, successful AI governance includes four pillars: .

Data Governance Takes A Turn – and Its a Doozy

Forrester IT

If you were to ask me a year ago what I would point to as a best practice for data governance, my response would be to look at what financial services firms do to meat their regulatory requirements. artificial intelligence (AI) big data data governance data management digital business digital disruption digital intelligence machine learning ambient data governance CCPA data ops data stewardship GDPR regulatory compliance

Government IT: How Government Agencies are Making Data More Useful

CEB IT

And government agencies are taking steps to provide more accessible and usable open data. The federal government has established sites ­such as the White House’s Github page and data.gov to provide open-source code and detailed data sets, respectively, to the general public.

AWS eyes Australian government growth

Computer Weekly

Amazon Web Services is eyeing the Australian public sector for growth, with increased budgets and IT disasters in the past pushing government organisations towards the public cloud

Finnish government scraps paper and digitises archives

Computer Weekly

The government in Finland is digitising 94 shelf kilometres of documents to save millions of euros and make the information easier to access

Government IT: Government Boundaries Are Blurring – And That’s a Good Thing

CEB IT

Internal and external demand is blurring boundaries that have conventionally delineated government IT teams from the rest of their agency colleagues. And, as a result, a more open – and accessible – government is beginning to take shape. Blog Government IT Information Technology

AI for Government Programs and the Federal Marketplace

CTOvision

ScaleUP USA has developed a free “Artificial Intelligence for Government” program to help the government employees and contractors learn foundational skills around Artificial Intelligence and the unique challenges faced in using it in the government. Artificial Intelligence CTO Government

Why And How To Improve The Government Customer Experience

Forrester IT

CX Success Is Vital To Mission Success The need to upgrade the government customer experience (CX) has never been more urgent. Government departments around the world still struggle with substandard experiences — and their poor CX performance hampers mission success.

Data Strategy and Insights Forum: Data Governance Goes Ambient with a Digital Strategy

Forrester IT

Data governance is good for you, they said. Data governance de-risks your business, they said. It’s my guess that data governance is not, quite, working for you. data governance data management data strategy Forrester events

UK government wants to give 6,000 teenagers cyber security training

Computer Weekly

Government launches £20m Cyber Schools Programme aimed at students aged between 14 and 18

Blockchain and Governance

IT Toolbox

Blockchain is raging in popularity as cryptocurrencies continue to spawn initial currency offerings (ICOs) which in turn builds demand for internet governance technology. With so much real and cryptocurrency speeding around online at amazing speeds it becomes necessary to manage the contractual relationships and rules for currencies, contracts and settlements using fully automated and unambiguous

Government aligns data laws with GDPR

Computer Weekly

The UK government announces details of its data protection law that will align with the EU’s GDPR

Cloud apps need governance too

David Linthicum

After deploying cloud systems without cloud governance, many enterprises now understand why they should have implemented governance in the first place. Other items that need governance are service/API usage and databases, as well as a good interworking with a solid security approach and technology. . However, IT pros who have learned why cloud governance is a must typically believe it's merely an infrastructure play.

IT Governance: Lessons from the Simple Sabotage Field Manual

CEB IT

It was distributed to disgruntled citizens of enemy states to help them destabilize their governments by taking disruptive actions. Blog Corporate IT Information Technology Information Technology Governance

E-Government: A Graduate Class

CIO Musings

One thing I am working on for this fall that I am very excited about is a class at VCU that is near and dear to me: E-Government. The class title is INFO 691 Topics in Information Systems – Digital Government This class is about using information and communication technologies to provide government services. Students will review and assess different levels of government and their approach to e-government.

Changing Change Management in Government IT

CEB IT

For government employees this can include navigating an administration transition , implementing a new policy, or adapting the organization in the face of funding changes. Blog Change Management Government IT Information Technology

Government must tread carefully on AI ethics

Computer Weekly

Science advisor Mark Walport voices concerns around transparency, accountability and personal security with regard to the use of artificial intelligence by the government

Government Transformation Strategy to 'fundamentally' change the way departments operate

Computer Weekly

A background document seen by Computer Weekly outlines details of the forthcoming Government Transformation Strategy

VMware’s Government Cloud Gets FedRAMP Certification

Data Center Knowledge

Serious contender for government IaaS business joins short list of providers Read More. Cloud Computing Government Security VMware

Vmware 189

Microsoft Intros Private Azure Government Cloud Connectivity

Data Center Knowledge

ExpressRoute for Azure Government available to agencies at Equinix data centers in Chicago and Ashburn Read More. Chicago Cloud Computing Connectivity Featured Government Microsoft Washington DC Area

Facebook pledges to counteract government propaganda

Computer Weekly

Facebook has pledged to take action to stop governments exploiting its platform to influence opinion in other countries

Microsoft’s Government Cloud Comes Online

Data Center Knowledge

data centers, separated from non-government servers Read More. Cloud Computing Government Microsoft Dedicated Azure infrastructure hosted in U.S.

Artificial intelligence industry should get strategic government boost

Computer Weekly

The UK’s artificial intelligence sector will squander a historic lead unless government, industry and academia come together to give it cohesive support, says a government-sponsored report

Dubai’s integrated government on Gitex catwalk

Computer Weekly

At this year’s Gitex, Dubai's smart city project is showing off its successes in integrating government services

Government IT: How Your Portfolio Management Needs to Change

CEB IT

Government agencies and others in the public sector still aren’t as good at IT portfolio management as they should be. To do this, government IT teams should start by using terms that their colleagues can understand.

Government announces autonomous vehicle contest

Computer Weekly

Business secretary Greg Clark launches a contest to access funding from the government’s £100m connected and autonomous vehicle funding pot

Tools For Government Tech

CIO Musings

The good folks at www.pulppr.com asked me to show you their new infographic. See below. Their home page is an original, an effect I had not seen before. Check it out too and follow them at @pulpPR They raise a good point here, I''d like to expand on just a bit.

Tools 184

How to govern AI in your organization: 6 tips

CTOvision

Guide: The Rebirth of Governance in Healthcare

Perficient - Digital Transformation

As a result, a need has arisen to expand governance beyond the traditional data realm to include other types of information that drives intentional customer experiences. Trends that are occurring directly within governance itself.