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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

JULY 23, 2021

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. What are some of the technical challenges for CSPs as they improve their digital experience architectures?

Oracle 130
Oracle Fractional CTO Enterprise Enterprise 130
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Unified commerce elevates customer experience for Hippo Stores

CIO Business Intelligence

MARCH 15, 2023

“We are India’s first omnichannel construction retailer offering the largest and widest range of building materials under one platform,” says Ranjit Satyanath, CTO of Hippo Stores. To avoid this trap, Satyanath’s team at Hippo Stores has built a common technology stack to power both its online and brick-and-mortar stores.

Retail 98
Retail Construction Agile Applications 98
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