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Getting a foothold in the 5G applications ecosystem

TM Forum

Application developers have a critical role to play in generating innovative uses of 5G networks, as T-Mobile in the US made clear with its recent. Yet there has been no stampede by communications service providers (CSPs) to repeat the attempts made during the early days of 4G to create an application ecosystem.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

IBM 125
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AI for everyone - How companies can benefit from the advance of machine learning

All Things Distributed

In the case of artificial intelligence (AI) and machine learning (ML), this is different. Personally, I think – and this is clearly linked to the rise of AI and ML – that there has never been a better time than today to develop smart applications and use them. Because three things are coming together. That is understandable.

Company 147