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Voice of experience: Key lessons in telco transformation

TM Forum

that enabled integrated selling, omnichannel customer experience and end-to-end automation for the company’s B2B segment. Engage users in the change. And by the time they are ready for the big reveal, the business and stakeholders have already changed fundamentally. Valuable lessons.

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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

All this points to a key remit for Kumbhat: overseeing change management to ensure all employees are in tune with the company’s transformation mission. My focus is to make sure that we do not forget the people element of the change and that the organization is ready for change management,” the global CIO says.