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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

– many assurance transformations focus on enabling common processes at scale, such as bringing networks and services together in a common view to better understand who is affected by a service disruption, and proactively drive faster resolution. The challenge lies in transforming the business to deliver the right customer experience.

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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. The worldwide market for telecommunications services totals around $1.5 This excerpt from our latest report. '.

B2B 130