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Improving your Customer Experience with Spearline

Spearline Testing

Research shows that at least 1 in 25 calls fail to connect to the contact centre or suffer from customer-impacting issues, such as poor audio quality. These figures highlight the impact that something as fundamental as audio quality can have on resource-planning calculations. Support for major change initiatives / migrations.

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10 hottest IT jobs for salary growth in 2023

CIO Business Intelligence

The demand for project managers has grown, with salaries for this role increasing by 15.6% Key skills for the role include resource allocation, risk and change management, quality assurance, communication, and leadership and team building. percent since 2021, according to Dice.

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CIO as Chief Improvement Officer: How do you Learn from IT Failures

Future of CIO

Lack of leadership sponsorship can surely hamper a project success, as well not committing qualified resources. Knowing how to "really do" risk management, quality assurance, vendor management, etc, not just fill out templates that were originally designed to provide directions and to create thought and brainstorm.