3 Steps to Improve Strategic Vendor Management


Before you take on a new vendor, stop and consider the impact the relationship will have on your organization — will the vendor will be engaged in your most critical initiatives, systems or business processes? Does the vendor exhibit partnership-like traits? . Relationships with strategic vendors are increasingly key to business performance. When managed badly, large strategic vendors can become complacent, slow moving and intractable.”.

Vendor management for telecoms networks


For such networks, vendor management is a crucial aspect of maintaining successful operations. Vendor management. The above shows that Spearline is not only a quality management tool, but can and should be a key component of telecoms vendor management.


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Spooky, Scary Tales of Vendor Management

SecureWorld News

Five little vendors access your data. The first one said, "For this company, vendor management doesn't seem to matta." The fourth one said, "Regulation requires vendor control." And the five little vendors knew their customer hadn't discovered their gaps (in security).

Vendor management and looking beyond SMB firewalls, anti-virus, and data backups

IT Toolbox

From servers to PBXs and everything in between, his company sells, installs, and manages entire network environments for its customers. I just had lunch with a long-time business colleague who specializes in IT consulting and network systems integration for small and medium-sized businesses. Companies like my colleague’s are the backbone of the enormously large group of businesses

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Netflix Hack: Key Lessons In The Economics Of Ransomware And Managing 3rd Party Risk

Forrester IT

Enterprise Risk Management. vendor management. Brand Risk Enterprise Risk Management Governance Risk and Compliance Netflix Ransomware Security and Risk hacking third party data vendor managementNetflix recently experienced a third-party breach. The data lost is Season 5 of Orange is the New Black, which is original Netflix content. Many are calling it the largest entertainment industry hack since Sony. I guess that is right, but how bad is it really?

How to Get Started With Information Asset Management


This continuously changing environment introduces an increasing variety of technologies and proliferation of assets to be managed. The i ncreasing demands of digital business challenge sourcing, procurement and vendor management leaders responsible for IT asset management (ITAM) to implement and maintain a mature strategy for better governance, efficiency and business outcomes,” says Pamela Wheelwright, Senior Director Analyst, Gartner.

TIBCO’s Acquisition Of Information Builders Signals More BI Market Consolidation

Forrester - Business Intelligence

The business intelligence (BI) vendor consolidation trend that started earlier in 2019 continues. It was one of the first vendors to offer reporting and analytics on mainframes! Today, TIBCO announced its intent to acquire Information Builders, Inc.

NVIDIA Arms Itself To Terminate Intel’s Processor Dominance

Forrester's Customer Insights

NVIDIA just announced it plans to acquire Arm Limited from SoftBank Group for $40B. The combination aims to conquer the enormous compute market that has long been dominated by the x86 architecture (and thus, Intel and AMD).

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The SEO Platform Landscape Is A Cheese Board Of Point Solutions

Forrester's Customer Insights

Age of the Customer B2C Marketing Channel Marketing customer experience marketing automation Marketing Technology (martech) vendor management vendor selectionI don’t know about you, but I really like a good cheese board.

Why Choosing a Localization Vendor Is Like Dating

Forrester's Customer Insights

For global companies, reputation in the regions requires a great localization vendor, but it can be hard to find the right match. B2B Marketing Content Strategy and Operations SiriusDecisions Research vendor management vendor selection Content Factory Content Strategy

Explore Real-Time Interaction Management Solution Options With The Latest Forrester Wave™

Forrester's Customer Insights

B2C Marketing Marketing Technology (martech) vendor management vendor selectionMy colleague Joe Stanhope and I have previously written about how The Future Of Enterprise Marketing Technology hinges on marketing alignment with customer experience (CX) strategies.

Announcing The Forrester Wave: Insights-Driven Business Process Outsourcing

Forrester's Customer Insights

Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

Forrester's Customer Insights

The old playbook for how CIOs can manage tech budgets through tough times will not work for today’s pandemic. Age of the Customer application development & delivery CIO insights pandemic vendor management CIO covid-19 Tech BudgetWhile CIOs and their business partners are under intense pressure to cut tech budgets, technology plays a vital role in business survival and success during this recession. The coronavirus and efforts to contain its threats have […].

Why Now Is The Perfect Time To Negotiate Cost Reductions With Software Vendors

Forrester's Customer Insights

For companies looking for short-term cost reductions during the economic slowdown, negotiating lower prices on software contracts with vendors can provide much-needed relief. Age of the Customer business technology (BT) CIO insights cloud computing trends Information Technology marketing technology (martech) pandemic vendor management vendor selection

It is time to stop blaming others

Eric D. Brown

The first item in the newsletter was an article by Chris Van Liew, Chief Information Officer, Weyerhaeuser Company titled CIO Says “I’m to Blame” if Vendors Don’t Deliver. While there are times when you can place blame on vendors for failure, the majority of the time, failure can be traced back to a failure on the side of the IT group. Generally, when something goes wrong, people try to find blame with their vendor and/or partners.

Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester's Customer Insights

While some vendors initially offered temporary discounts or free services, many have discontinued these practices. Age of the Customer customer engagement healthcare trends Insurance operationalizing innovation pandemic vendor management covid-19 health insurance healthcare mental health telehealth telemedicine Virtual Care

The Realities of Rural 5G Deployment in the US

Forrester's Customer Insights

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

Experience Points: Level Up With Experience Level Agreements

Forrester's Customer Insights

sourcing & vendor management sourcing strategy & execution user experienceWe habitually use metrics, even when they are not relevant. Our instincts are based on deeply engrained responses to situations and inherent investment biases (time & cost). This annoys many a modern business, as these metrics have nothing to do with the quality experienced by the customer or end-user in real life, giving them the […].

Forecasting In Uncertainties: Are Software Vendors Too Optimistic, Or Are We Too Pessimistic About The Software Market Outlook?

Forrester's Customer Insights

As I work on updating Forrester’s tech market forecasts for the US and the world, I have been struck by the disconnect between how I see the software market outlook and how vendors and investors see it. Age of the Customer CIO insights cloud computing trends vendor management

Key Considerations On The “New” Cornerstone OnDemand

Forrester's Customer Insights

Recent Acquisitions Set The Stage For A Scalable Learning And Talent Powerhouse Cornerstone OnDemand, a long-standing provider of corporate learning and talent management solutions, entered into an agreement to acquire Saba, an early innovator in corporate learning and talent management solutions. cloud computing vendor management vendor selection HR HRIT Learning Talent Management

No, It’s Not Just You: In Retail, Commerce Is Almost Never “Headless”

Forrester's Customer Insights

age of the customer application development & delivery digital business digital maturity digital transformation Innovation retail vendor management vendor selection commerce commerce technology ecommerce headless Headless Commerce platform suite“Headless commerce” is the ubiquitous, abstract description of the modern commerce suite.

How To Onboard Startups

Forrester's Customer Insights

age of the customer emerging technology financial services governance risk & compliance (GRC) Innovation risk management supplier risk & performance management vendor management vendor selection emerging vendors fintech innovation startups supplier riskLarge corporates and startups seems like a match made in heaven. The former have the customer base, budget, and scale that the latter crave.

Elements Of Reputation: Traits That Indicate A Thoughtful Tech GTM Strategy

Forrester's Customer Insights

How can enterprise buyers gauge if their vendor partner has a robust internal strategy and thus […]. advertising age of the customer B2B CX B2B marketing B2C marketing chief information officer (CIO) chief marketing officer (CMO) core tech strategy customer experience customer insights high tech infrastructure & operations vendor selection business strategy go-to-market high-tech reputation Sourcing & Vendor ManagementHow do you build reputation?

Introducing The Forrester Wave: Cloud HCM Suites, 2020

Forrester's Customer Insights

Prior to the pandemic, the majority of global software decision-makers were dissatisfied with their existing Human Capital Management (HCM) products and were evaluating other products. With COVID-19, this dissatisfaction is now acute and digital workforce transformation has accelerated. Having the right HCM technology to transform your organization’s people and workforce strategies are no longer ‘nice […].

Agile Procurement In Government Is Not An Oxymoron

Forrester's Customer Insights

age of the customer Agile agile procurement sourcing vendor managementIn any conversation focused on Agile, it takes some time to figure out what each party means when they use the term. In my early research on Agile procurement in government (and Agile procurement in general), almost all of those conversations quickly devolved into what groups were doing Agile software development. But digital government is much broader […].

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RIP The RFP – This Is Not Your 1990s Vendor Selection Process

Forrester's Customer Insights

Companies use the RFP process for selecting a new vendor or solution to show that they have: Established comprehensive requirements Considered and reduced risk An objective and transparent decision-making process Makes sense, right? If we were managing […]. age of the customer vendor management vendor selectionYes, you read correctly. The RFP (Request For Proposal) is close to extinction. Let me explain why.

Research Announcement: The Forrester Wave™: European Cybersecurity Consulting Providers, Q4 2019

Forrester's Customer Insights

age of the customer application security business & IT alignment cybersecurity EMEA Europe security & risk vendor management vendor selectionToday, my inaugural evaluation of the European consulting services provider market published, as I write this blog from the city of Barcelona.

Corporate IT: How to Improve the Performance of Startups and Niche Vendors


CIOs also report that 40% of their vendors support a specific business niche rather than provide broad range of solutions. If you speak to the many CIOs and IT managers that are sourcing these niche vendors and start-ups, you will hear time and again that it’s quite a different experience from working with the more established, slicker multibillion dollar global vendors that have dominated the IT landscape for so long. Banking on New Vendors.

5 Key Predictions for Identity and Access Management and Fraud Detection


“IAM challenges have become increasingly complex,” says Akif Khan , Senior Director Analyst, Gartner, “and many organizations lack the skills and resources to manage effectively. Delivery of IAM services will increase via managed security service providers (MSSPs).

7 ways to get the most from your vendors

ComputerWorld IT Management

Vendor management once meant squeezing service providers for the lowest costs. That approach won't fly today. To read this article in full or to leave a comment, please click here (Insider Story

Key Questions to Evaluate and Plan for Enterprise 5G


With the lack of details shared by service providers on what 5G services will involve — beyond what is initially available — enterprise sourcing, procurement and vendor management leaders should require their carriers to provide detailed terms and data regarding current and planned coverage. Several service providers have launched commercial 5G services in a handful of markets, and others have announced plans for later in 2019 and beyond.

Government IT: A New Era Requires New Models of Sourcing


With many agencies and other government organizations not yet viewing technology as a key component of their overall strategy, sales reps from vendor firms have focused less on helping with innovation and more on providing current state services, as requested, for the lowest possible cost. Now, as technology needs and organizational strategy have become irreversibly intertwined, this approach is not helping vendors or their customers, especially in the public sector.

4 Lessons Learned From Cloud Infrastructure Adopters


What are best practices for managing and governing cloud resources? “In many organizations, cloud adoption decisions were made by line-of-business leaders without central IT governance, creating inefficiencies and a large number of cloud vendors for I&O to manage,” says Miguel Angel Borrega, Senior Director Analyst, Gartner. This should be a living document, updated as business factors, vendor markets and organizational goals evolve.

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Understand the 4 Common CTO Personas


The role is often tasked with pursuing multiple abstract goals such as “ driving innovation ,” “identifying emerging technologies ” or simply “managing IT operations.” Leading the organizations that drive innovative and strategic thinking for the company, such as enterprise architecture , innovation management and R&D. The chief technology officer (CTO) is one of the least understood and most broad of all C-suite positions.

Forrester 2019 Enterprise BI Platform Waves ™ Research Update

Forrester's Customer Insights

This year we emphasized New market segmentation by Vendor-Managed vs. Client-Managed platforms, which roughly equated to on-premise vs. cloud based platforms, but not quite. Forrester has just published 2019 refresh of out Enterprise Business Intelligence (BI) Platforms Waves ™. As the BI market and the technology continue to evolve, so does our research.

Red flags to look for when making a big IT purchase

ComputerWorld IT Management

Absent an experienced vendor management group on the IT side of the table, the two parties in a sales presentation are badly mismatched. The vendor’s representatives spend all their time doing exactly this, whereas most IT buyers send people who use technology, but don’t buy it for a living. Few IT leaders recognize when a salesperson is exaggerating product capabilities (or omitting limitations).

Vendor Risk Management & Complying With GDPR 


Information Technology Blog - - Vendor Risk Management & Complying With GDPR - Information Technology Blog. Among these is putting in place a robust vendor risk management program to help in identifying, tracking, and monitoring your firm’s risk exposure. To be ready for GDPR, companies will need to overhaul some critical business operations, and their vendor risk management programs are among them.

10 New Information Security Roles for the Digitization Era


As innovation and security become increasingly linked, senior IT managers must change how they hire and develop information security staff. Product security specialists/managers. Skills profile : This role requires a blend of traditional security skills with non-traditional skills such as customer experience, financial analyses, market research, project management, and product development. Security service manager. Security marketing and communications manager.

Improving your Customer Experience with Spearline


Improved vendor management and leverage to improve carrier pricing or apply SLA penalties. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

ATMs Are IT Too!

Cloud Musings

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. The final trend is around management and overhead.

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The move toward enterprise security technology integration

Network World

Last week, I wrote about the move toward cybersecurity vendor and technology consolidation, along with a growing emphasis on technology integration in the enterprise. There is an element of simplifying purchasing and vendor management, but most CISOs want tools that work together so they can improve security prevention/detection while streamlining operations.

Roadmap to Avoiding Data Breach Litigation

SecureWorld News

These lawsuits can come in several forms and are labeled as follows: (i) consumer lawsuits against companies; (ii) companies suing their vendors and service providers; and (iii) shareholder derivative lawsuits. It also means having a fully developed third-party vendor management program.

Cognitio’s Roger Hockenberry Cited in BizTechReports


To give us a perspective on this question, we had the opportunity to speak with Roger Hockenberry , CEO and founding partner of Cognitio , a strategic consulting and engineering firm established and managed by a team of former senior technology executives from the U.S. Because it’s not question of eliminating risk, it is understanding and managing risk. But they may overlook things like aggressive patch management, vendor management. By Bob Gourley.