How to Get a Stronger Grip on Contract and Vendor Management

Information Week

Vendor management and contracts are more important than they've ever been, yet many organizations can't afford a separate contract management function.

Vendor management for telecoms networks


For such networks, vendor management is a crucial aspect of maintaining successful operations. Vendor management. The above shows that Spearline is not only a quality management tool, but can and should be a key component of telecoms vendor management.


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Spooky, Scary Tales of Vendor Management

SecureWorld News

Five little vendors access your data. The first one said, "For this company, vendor management doesn't seem to matta." The fourth one said, "Regulation requires vendor control." And the five little vendors knew their customer hadn't discovered their gaps (in security).

MSFT: Launches MDR And Hops On The Everything-As-A-Service Bandwagon

Forrester Digital Transformation

Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.

Vendor management and looking beyond SMB firewalls, anti-virus, and data backups

IT Toolbox

From servers to PBXs and everything in between, his company sells, installs, and manages entire network environments for its customers. I just had lunch with a long-time business colleague who specializes in IT consulting and network systems integration for small and medium-sized businesses. Companies like my colleague’s are the backbone of the enormously large group of businesses

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Netflix Hack: Key Lessons In The Economics Of Ransomware And Managing 3rd Party Risk

Forrester IT

Enterprise Risk Management. vendor management. Brand Risk Enterprise Risk Management Governance Risk and Compliance Netflix Ransomware Security and Risk hacking third party data vendor managementNetflix recently experienced a third-party breach. The data lost is Season 5 of Orange is the New Black, which is original Netflix content. Many are calling it the largest entertainment industry hack since Sony. I guess that is right, but how bad is it really?

Industry CRM: A Cocreation Opportunity For Vendors And Their Partners

Forrester Digital Transformation

These new solutions offer a vehicle for closer, more intentional relationships with the vendor's partners. This blog explores the top four benefits, as heard from the CRM vendors we spoke with.

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

Forrester's Customer Insights

The old playbook for how CIOs can manage tech budgets through tough times will not work for today’s pandemic. Age of the Customer application development & delivery CIO insights pandemic vendor management CIO covid-19 Tech Budget

Troubled Times Test Traditional Tech Titans

Forrester's Customer Insights

Cisco Systems stock fell over 11% today after it delivered its latest quarterly earnings yesterday. Cisco beat street estimates, but it fell based on a 9% YoY decrease in revenue and a weak outlook for coming quarters.

NVIDIA Arms Itself To Terminate Intel’s Processor Dominance

Forrester's Customer Insights

NVIDIA just announced it plans to acquire Arm Limited from SoftBank Group for $40B. The combination aims to conquer the enormous compute market that has long been dominated by the x86 architecture (and thus, Intel and AMD).

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Dell Divests VMware: Investors Cheer While Customers Yawn

Forrester's Customer Insights

Cloud Computing Trends employee experience high tech Information Technology infrastructure & operations mergers & acquisitions (M&As) vendor managementWhen Dell Technologies completed it acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware.

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Why Now Is The Perfect Time To Negotiate Cost Reductions With Software Vendors

Forrester's Customer Insights

For companies looking for short-term cost reductions during the economic slowdown, negotiating lower prices on software contracts with vendors can provide much-needed relief.

APEX Overcasts Dell Technologies World 2021

Forrester's Customer Insights

Age of the Customer Business Technology (BT) Business Value Change Management Emerging Growth Marketing emerging technology Information Technology infrastructure & operations private cloud technology-driven innovation vendor management

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Why Choosing a Localization Vendor Is Like Dating

Forrester's Customer Insights

For global companies, reputation in the regions requires a great localization vendor, but it can be hard to find the right match. B2B Marketing Content Strategy and Operations SiriusDecisions Research vendor management vendor selection Content Factory Content Strategy

The SEO Platform Landscape Is A Cheese Board Of Point Solutions

Forrester's Customer Insights

Age of the Customer B2C Marketing Channel Marketing customer experience marketing automation Marketing Technology (martech) vendor management vendor selectionI don’t know about you, but I really like a good cheese board.

Using Our Tools Against Us: Adversaries Continue To Abuse Trust In The Supply Chain

Forrester's Customer Insights

Age of the Customer Cybersecurity Malware Ransomware security architecture security risk management Security Vendors vendor management Vulnerability Management

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Future Fit Tech Leaders Must Make Sustainability A Top Priority

Forrester's Customer Insights

Architecture & Technology Strategy CIO insights Climate Action Cloud Computing Trends Core Tech Strategy emerging technology high tech infrastructure & operations Innovation internet of things (IoT) Sustainability technology-driven innovation vendor management

AI-powered Supplier Value Management (SVM) Software Will Liberate And Empower Procurement Professionals

Forrester's Customer Insights

Forrester published today a report on how Modern Smart Applications Are Transforming Supplier Value Management (available to Forrester clients). I cite several examples, both from large SVM software suite vendors and from […].

Forecasting In Uncertainties: Are Software Vendors Too Optimistic, Or Are We Too Pessimistic About The Software Market Outlook?

Forrester's Customer Insights

As I work on updating Forrester’s tech market forecasts for the US and the world, I have been struck by the disconnect between how I see the software market outlook and how vendors and investors see it. Age of the Customer CIO insights cloud computing trends vendor management

Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester's Customer Insights

While some vendors initially offered temporary discounts or free services, many have discontinued these practices.

Explore Real-Time Interaction Management Solution Options With The Latest Forrester Wave™

Forrester's Customer Insights

B2C Marketing Marketing Technology (martech) vendor management vendor selectionMy colleague Joe Stanhope and I have previously written about how The Future Of Enterprise Marketing Technology hinges on marketing alignment with customer experience (CX) strategies.

It is time to stop blaming others

Eric D. Brown

The first item in the newsletter was an article by Chris Van Liew, Chief Information Officer, Weyerhaeuser Company titled CIO Says “I’m to Blame” if Vendors Don’t Deliver. While there are times when you can place blame on vendors for failure, the majority of the time, failure can be traced back to a failure on the side of the IT group. Generally, when something goes wrong, people try to find blame with their vendor and/or partners.

Key Considerations On The “New” Cornerstone OnDemand

Forrester's Customer Insights

Recent Acquisitions Set The Stage For A Scalable Learning And Talent Powerhouse Cornerstone OnDemand, a long-standing provider of corporate learning and talent management solutions, entered into an agreement to acquire Saba, an early innovator in corporate learning and talent management solutions.

No, It’s Not Just You: In Retail, Commerce Is Almost Never “Headless”

Forrester's Customer Insights

age of the customer application development & delivery digital business digital maturity digital transformation Innovation retail vendor management vendor selection commerce commerce technology ecommerce headless Headless Commerce platform suite

Announcing The Forrester Wave: Insights-Driven Business Process Outsourcing

Forrester's Customer Insights

Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.

Elements Of Reputation: Traits That Indicate A Thoughtful Tech GTM Strategy

Forrester's Customer Insights

How can enterprise buyers gauge if their vendor partner has a robust internal strategy and thus […]. How do you build reputation? How do you gain trust and sustain it? These questions are as fundamental for every organization as it is for every individual personally.

The Realities of Rural 5G Deployment in the US

Forrester's Customer Insights

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

Experience Points: Level Up With Experience Level Agreements

Forrester's Customer Insights

sourcing & vendor management sourcing strategy & execution user experienceWe habitually use metrics, even when they are not relevant. Our instincts are based on deeply engrained responses to situations and inherent investment biases (time & cost). This annoys many a modern business, as these metrics have nothing to do with the quality experienced by the customer or end-user in real life, giving them the […].

Introducing The Forrester Wave: Cloud HCM Suites, 2020

Forrester's Customer Insights

Prior to the pandemic, the majority of global software decision-makers were dissatisfied with their existing Human Capital Management (HCM) products and were evaluating other products.

How To Onboard Startups

Forrester's Customer Insights

age of the customer emerging technology financial services governance risk & compliance (GRC) Innovation risk management supplier risk & performance management vendor management vendor selection emerging vendors fintech innovation startups supplier riskLarge corporates and startups seems like a match made in heaven. The former have the customer base, budget, and scale that the latter crave.

Agile Procurement In Government Is Not An Oxymoron

Forrester's Customer Insights

age of the customer Agile agile procurement sourcing vendor managementIn any conversation focused on Agile, it takes some time to figure out what each party means when they use the term. In my early research on Agile procurement in government (and Agile procurement in general), almost all of those conversations quickly devolved into what groups were doing Agile software development. But digital government is much broader […].

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RIP The RFP – This Is Not Your 1990s Vendor Selection Process

Forrester's Customer Insights

Companies use the RFP process for selecting a new vendor or solution to show that they have: Established comprehensive requirements Considered and reduced risk An objective and transparent decision-making process Makes sense, right? If we were managing […]. age of the customer vendor management vendor selectionYes, you read correctly. The RFP (Request For Proposal) is close to extinction. Let me explain why.

Research Announcement: The Forrester Wave™: European Cybersecurity Consulting Providers, Q4 2019

Forrester's Customer Insights

age of the customer application security business & IT alignment cybersecurity EMEA Europe security & risk vendor management vendor selectionToday, my inaugural evaluation of the European consulting services provider market published, as I write this blog from the city of Barcelona.

WHITEPAPER: Assessing vendor performance


In this white paper, we examine the efficiencies and quality improvements that can be achieved through the use of appropriate vendor management techniques.

7 ways to get the most from your vendors

ComputerWorld IT Management

Vendor management once meant squeezing service providers for the lowest costs. That approach won't fly today. To read this article in full or to leave a comment, please click here (Insider Story

Forrester 2019 Enterprise BI Platform Waves ™ Research Update

Forrester's Customer Insights

This year we emphasized New market segmentation by Vendor-Managed vs. Client-Managed platforms, which roughly equated to on-premise vs. cloud based platforms, but not quite. Forrester has just published 2019 refresh of out Enterprise Business Intelligence (BI) Platforms Waves ™. As the BI market and the technology continue to evolve, so does our research.

Vendor Risk Management & Complying With GDPR 


Information Technology Blog - - Vendor Risk Management & Complying With GDPR - Information Technology Blog. Among these is putting in place a robust vendor risk management program to help in identifying, tracking, and monitoring your firm’s risk exposure. To be ready for GDPR, companies will need to overhaul some critical business operations, and their vendor risk management programs are among them.

ATMs Are IT Too!

Cloud Musings

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. The final trend is around management and overhead.

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Improving your Customer Experience with Spearline


Improved vendor management and leverage to improve carrier pricing or apply SLA penalties. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

Red flags to look for when making a big IT purchase

ComputerWorld IT Management

Absent an experienced vendor management group on the IT side of the table, the two parties in a sales presentation are badly mismatched. The vendor’s representatives spend all their time doing exactly this, whereas most IT buyers send people who use technology, but don’t buy it for a living. Few IT leaders recognize when a salesperson is exaggerating product capabilities (or omitting limitations).

Just Exactly What Should A CIO Do During Their First 100 Days?

The Accidental Successful CIO

A key part of your administrative work is to make sure your vendors and partners are aware of your new role. You can use the synergy targets as an opportunity to develop a vendor management capability in IT.

Cognitio’s Roger Hockenberry Cited in BizTechReports


To give us a perspective on this question, we had the opportunity to speak with Roger Hockenberry , CEO and founding partner of Cognitio , a strategic consulting and engineering firm established and managed by a team of former senior technology executives from the U.S. Because it’s not question of eliminating risk, it is understanding and managing risk. But they may overlook things like aggressive patch management, vendor management. By Bob Gourley.

The move toward enterprise security technology integration

Network World

Last week, I wrote about the move toward cybersecurity vendor and technology consolidation, along with a growing emphasis on technology integration in the enterprise. There is an element of simplifying purchasing and vendor management, but most CISOs want tools that work together so they can improve security prevention/detection while streamlining operations.