Journey Beyond transforms its contact center to deliver better customer journeys
CIO Business Intelligence
JANUARY 11, 2023
Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. For instance, our train journeys get sold out a year prior to their launch. We started evaluating multiple vendors in the first quarter of 2021.
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