Journey Beyond transforms its contact center to deliver better customer journeys
CIO Business Intelligence
JANUARY 11, 2023
Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. For instance, our train journeys get sold out a year prior to their launch. The software evaluation process took three to five months after which the implementation started in August 2021. We went live in October 2021,” Mazumdar says.
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