.Net Quality Assurance Survey System 
Spearline Testing
JANUARY 28, 2021
In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. No agent wants to come to work to be blamed by their customers for having poor-quality calls. In the case of Spearline, measurements are taken using in-country calls and the quality is benchmarked against a data set of millions of tests to date.
Spearline Testing
NOVEMBER 19, 2020
While the NRF's October survey found that shoppers plan to spend about 1% less than they did in 2019, it also found that about 53% of shoppers say they plan to spend more this year because they won't be traveling for the holidays. Don’t neglect audio quality. In the same year, 93.2 million that did in 2018.
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