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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

At the same time, they are defunding technologies that no longer contribute to business strategy or growth. Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year.

Budget 145
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From Cloud to Customer

CIO Business Intelligence

Why Cloud Platforms Matter to Marketing Leaders According to IDC, 89% of marketing campaign management applications in Europe are now cloud based rather than on premises. This is expected to rise to an almost ubiquitous level of 96% by 2026. Hundreds of other closed proprietary vendor cloud solutions are in the market.

Cloud 97
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A comprehensive guide to AI in public sector contact centers

CIO Business Intelligence

It’s worth noting that Gartner also estimates the implementation of Conversational AI will reduce agent labor costs by $80B by 2026. Clearing the hurdles of AI in public sector contact centers We would see AI in every government agency today if it weren’t for two big challenges: security and budget. Security is without question the No.