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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). This applies to his IT group as well, specifically, in using AI to automate the review of customer contracts, Nardecchia says.

Budget 145
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Buying advice for CIOs as low-code/no-code spending rises

CIO Business Intelligence

A broad spectrum of tools has arisen to facilitate software development in the enterprise, from no-code platforms like Bubble and low-code drag-and-drop tools , both stand-alone and integrated into enterprise applications, to intelligent tools that use machine learning to suggest lines of code to professional developers as they work.