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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO Business Intelligence

We can expect that every company is going to react this way in times of uncertainty. Where winning companies deviate from the norm is that they look for opportunities to attract and retain customers by making experience and service a signature competitive advantage.

Company 109
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What is a Scrum master? A key role for project success

CIO Business Intelligence

Scrum is a powerful framework for implementing agile processes in software development and other projects. The Scrum master is the leader of a Scrum team and is responsible for championing a project, providing guidance to the team and product owner, and ensuring all agile practices are followed by team members. Others do not.

SCRUM 110
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Explainer: Building a high-performing last-mile delivery software

CIO Business Intelligence

million by 2028, growing at a CAGR of 7.35% from 2023 to 2028. Since the last mile process is highly agile, CIOs must ensure the software systems have built-in deep learning capabilities to make in-the-moment decisions. The global delivery software market is expected to reach USD 3113.16

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How Electronic Publishing is Facilitating Future-Forward Publishing

Kitaboo

8 Ways in Which Electronic Publishing is Revolutionizing The Publishing Industry Easy Distribution Better Visibility Advanced Analytics Self-Publishing Cost Economies Inclusivity Better Content Dynamic and Agile Publishing KITABOO: Transform Your Digital Publishing Workflows What is Electronic Publishing? billion by the end of 2028?

eBook 78
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The Container Age Has Security-To-Go as Part of its Supply Chain

CIO Business Intelligence

The microservice deployment and management stack is proving very effective for companies taking advantage of the cloud’s capabilities to scale and adapt. Containers (often alongside Kubernetes) sit on top of this elastic fabric with agile DevOps and CI/CD workflows that transition code from development to production in short timescales.

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Future-Proofing Your Business with Hyperautomation

CIO Business Intelligence

Another research company, Mordor Intelligence, is forecasting annual CAGR of 19.8 percent to 2028, taking the value of the market for hyperautomation tools and services to $US26.67b. Gartner sees these inhibitors driving an annual 11.9 percent growth in the market for “software that enables hyperautomation,” to $US1.04

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3 force multipliers for digital transformation

CIO Business Intelligence

Tech companies have laid off over 250 thousand employees since 2022, and 93% of CEOs report preparing for a US recession over the next 12 to 18 months. Today, many CIOs must determine which agile tools to use and where to create practice standards. Apply agile when developing low-code and no-code experiences.

SCRUM 144