Forrester’s Top Customer Experience Research Findings Of 2018

Forrester IT

Forrester’s customer experience (CX) research team published more than 100 reports in 2018. The report is called “Forrester’s Top Customer Experience Research Findings Of 2018.”

Researchers warn of new support scam malware

Computer Weekly

Security researchers have identified a new strain of support scam malware and a way of clearing up infected machines

2018 Marked 20 Years of Customer Experience Research at Forrester!

Forrester IT

It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX. I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience.

Nvidia announces $99 AI computer for developers, makers, and researchers

CTOvision

In recent years, advances in AI have produced algorithms for everything from image recognition to instantaneous translation. But when it comes to applying these advances in the real world, we’re only just getting started. A new product from Nvidia announced today at GTC — a $99 AI computer called the Jetson Nano — should help […]. Artificial Intelligence News

Could Classifying AI Research Prevent Public Harm?

CTOvision

But some individuals are concerned about what could happen if information about AI research falls into the wrong hands. Headlines frequently feature news about advancements in artificial intelligence (AI). These developments collectively boost public interest in AI and help people imagine what’s possible. Hackers Are Typically One Step Ahead The increase in cybersecurity attacks has […]. Artificial Intelligence News

Researchers Say Google Fiber Has Nationwide Potential

CTOvision

Bernstein Research, an equ. CTO Cyber Security DoD and IC Government Research Tech Trends Comcast Federal Communications Commission Google Google Fiber Internet service provider Net neutrality Sanford Bernstein Wall Street

IoT security threat is real, says researcher

Computer Weekly

The security threat posed by IoT devices is not hype, says security researcher James Lyne

New Research Survey: Video Technologies For CX And EX

Forrester IT

We’ve kicked off some new research, and we need your help. Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies.

Video 172

Researchers find trove of 1.4 billion credentials

Computer Weekly

Security researchers have discovered what is believed to be the largest aggregate database found in the dark web to date, prompting fresh calls for improved identity management

GDPR could ramp up cyber extortion demands, warns researcher

Computer Weekly

The ransom demanded for stolen or encrypted data is likely to rise after the General Data Protection Regulation compliance deadline in May 2018, according to a cyber security researcher

Encryption keys too predictable, warn security researchers

Computer Weekly

Encryption keys are not as random as most people think, which means encrypting data is often not as secure as it could be, according to security researchers

Facebook AI Research (FAIR) turns five: What has accomplished and where they are headed

CTOvision

From Facebook on Facebook AI Research (FAIR) : Five years ago, we created the Facebook AI Research (FAIR) group to advance the state of the art of AI through open research for the benefit of all — it’s an effort to understand the nature of intelligence so that we might create intelligent machines.

Virginia Announces Research Commercialization Awards

CTOvision

The Commonwealth of Virginia announced research commercialization awards today, including many friends and readers of CTOvision, so we wanted to share this announcement. Governor McAuliffe Announces Research Commercialization Awards. Investments target research and commercialization activities to spur innovation ~ . RICHMOND – Governor Terry McAuliffe announced today 38 Commonwealth Research Commercialization Fund (CRCF) awards totaling more than $2.8

HP sponsors cyber security research chair at Birmingham University

Computer Weekly

Five-year research collaboration agreement will support government efforts to address cyber security challenges

HP 197

Testing is key to IoT security, says researcher

Computer Weekly

Building an effective testing process across all elements associated with a product is key to securing the internet of things, according to a researcher in the field

Convergence: The Catalyst to Transform Scientific Research

Cloud Musings

by Melvin Greer Greer Institute for Leadership and Innovation A new transformative research approach is gaining global attention and adoption. This is an appropriate way to characterize and address converging research in life sciences and engineering, computation, and physical sciences.

PowerShell security threats greater than ever, researchers warn

Computer Weekly

Administrators should upgrade to the latest version of Microsoft PowerShell and enable extended logging and monitoring capabilities in the light of a surge in related security threats, warn researchers

Video: 2019 Research Themes (And A Few Resolutions)

Forrester IT

Like most people, I consider November a good time to start thinking about the clean slate a new year brings. There is lots of room to reflect on one year and get ready for the next one with a bit more, well, “resolve,” so to speak. I’ll be an all-around better person, for sure. A […].

HPE Superdome Flex in-memory supports Big Bang research

Computer Weekly

Stephen Hawkin’s Cosmos research group takes delivery of a Superdome HPC to enable it to test theoretical models of the Big Bang

Paying ransomware attackers perpetuates attacks, says researcher

Computer Weekly

Continually evolving ransomware is among the threats organisations need to factor into their cyber defences in 2017, but only once they have taken care of the basics, says Kaspersky Lab researcher

Announcing CTOvision Pro: Our Subscription Based Research and Analysis Service

CTOvision

This step will help us focus providing the most relevant content to our readers and we believe will help readers conducting market research find the information they need faster. CTOlabs.com has a paid subscriber base for access to in depth research and analysis. This high quality content includes access to online research and reports as well as a bi-weekly newsletter of up to date context and analysis that can help you apply emerging technologies to your mission needs.

Accelerating Cancer Research Using a Big Data Approach

CTOvision

New to the CTOvision research library , Cray's Solution Brief "Accelerating Cancer Research Using a Big Data Approach." In this brief, Cray address the challenge for cancer researchers and offers a solution. A hypothesis from cancer researchers is that big data could be used to identify new drug treatments from data already available through the analysis of gene-drug relationships. Big Data CTO Health IT Cancer Research Cray Download Research Library

McKinsey AI research finds slender user adoption outside tech

Computer Weekly

McKinsey Global Institute research finds artificial intelligence adoption to be exiguous and experimental outside the technology sector, but registers rapidly growing investment

Researcher uncovers UK government threat to privacy

Computer Weekly

Despite concerns about the draft Investigatory Powers Bill, a legal researcher has highlighted that existing legislation is a much bigger threat to privacy than most UK citizens realise

Access To CTOvision Pro Research Service

CTOvision

CTOvision Pro provides business and technology leaders with access to extended, actionable research and analysis. Logins to our market research, technology assessments and special reports. Access to additional reporting and our full research library. By Bob Gourley.

Poor IoT security could take down power grid, warns researcher

Computer Weekly

A security researcher who has exposed a series of vulnerabilities in IoT devices says he is concerned about systemic attacks that could take down parts of the internet or national power grids

Researcher finds over 711 million compromised email accounts

Computer Weekly

A security researcher has discovered a spambot using more than 711 million compromised email accounts to spread data-stealing malware

Three-quarters of enterprises collecting IoT data, says 451 Research

Computer Weekly

A study of IoT buying plans by analysts at 451 Research shows robust growth ahead during 2017

Researchers find potentially lethal car hack with no quick fix

Computer Weekly

Security researchers have discovered a supplier-neutral and stealthy smart car hack that can drastically affect the performance and function of the vehicle

Birmingham Uni beefs up network automation, virtualisation to support research

Computer Weekly

The University of Birmingham has deployed a Brocade switching infrastructure and network virtualisation to support the needs of its research teams

The Insights Beat: Get Smarter About Your Competitors, Customers And Company

Forrester IT

age of the customer business intelligence competitive intelligence customer analytics data management market research master data management B2B customer analytics business insights customer researchInsights come in many flavors. Customer insights. Consumer insights.

Focus needs to shift to breach impact, says McAfee researcher

Computer Weekly

Breach investigations commonly focus on the attackers and their motives, but a security researcher believes there needs to be more emphasis on business impact

Radiation detection devices open to cyber attack, researcher finds

Computer Weekly

A security researcher has discovered numerous security flaws in multiple devices that are used to detect radiation in critical facilities

Work needed to ensure positive tech revolutions, says researcher

Computer Weekly

The first technology revolution was brought about by all computers going online, but care must be taken that in the second and third tech revolutions, the good outweighs the bad, a cyber security researcher warns

Industrial control systems under attack, warns MIT researcher

Computer Weekly

Industrial control systems are under attack, and these attacks are likely to get worse, according to a security researcher and former NSA inspector general