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Telecom Argentina builds agile business on Cloud Foundation

TM Forum

Nonetheless, by focusing on customer loyalty and using DevOps, we were able to quickly start developing a cloud-native 100% digital business that delivers results, which we are now scaling up through the regular addition of new 100% digital solutions. This, in turn, accelerated development and delivery of our products and services.

Agile 130
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Spur Innovation with an Open and Intelligent Digital Transformation 2.0 Platform

TM Forum

Nevertheless, the lack of clear B2B and B2C scenarios hinders CSPs from realizing the monetization of 5G investments. Currently, CSPs are in a bottleneck that impedes them from sustainable business development. Expose IT core capabilities to improve business agility and accelerate service innovation.

Devops 163
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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

Communication service providers (CSPs) are keen to crack the B2B market beyond selling connectivity. The best way to understand how CSPs are transforming their B2B customer experience is to look at what’s motivating them to transform in the first place. Deutsche Telekom merges companies. How do you empower us?”

B2B 130
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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. How has the communications industry’s approach to digital experience changed in the last three years?

Oracle 130
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Unified commerce elevates customer experience for Hippo Stores

CIO Business Intelligence

Such a technology strategy has provided the much-needed agility beyond just elevating customer experience and reducing costs. To gain agility, we had to build technology in-house. The team that built the solution consisted of engineers with strong skills in Ruby, Node, React, and DevOps.

Retail 84