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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He’s also a big believer in the agile DevOps concept of “shifting left” when it comes to technology — performing testing and evaluation early in the development process, generally before code is written — and “shifting right” when it concerns talent, where his vision for eliminating Toyota’s service desk is an example.

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Follow Us: The Flexagon Roadmap

Flexagon

Enterprises continue to shift to more agile and continuous software development and delivery. What these organizations had in common is that they sought a solution to address their current tech stack and IT landscape while easing adoption of emerging technology and agile processes for faster and more effective continuous delivery.

Oracle 78
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Secrets of business-driven IT orgs

CIO Business Intelligence

To get that hand in directing business strategy, Lieberman created a base with “the right people and the right roadmap, [as well as] the right processes and technology to ensure agility and transparency.” She views IT’s agenda and the business agenda as one and the same. This helps focus efforts on what matters most,” he says.

Strategy 125