Spearline Testing

NOVEMBER 5, 2020

For starters, agents who moved from the office to their home had to connect to their contact center solutions over the public internet. “Something as simple as Internet bandwidth on the home internet connection now had a significant bearing on the quality of service that they could provide to their customers.”

Telecommunications 142

Telecommunications VOIP Quality Assurance Unified Communications 142

CIO Business Intelligence

AUGUST 31, 2023

This next-generation technology enables a more agile network and provides high-performance access to cloud applications for users on-premises and off-premises. It eliminates the need for backhauling—routing remote traffic through the data center before accessing the internet—enabling direct access to critical cloud services.

WAN 93

WAN Network Agile Security 93

mrc's Cup of Joe Blog

FEBRUARY 13, 2019

In a business world that requires agility to compete, manual processes must be eliminated. Also if you still have someone who takes initial calls and routes them to where they need to go, there’s technology that does this for you and it’s usually built into most VoIP.”. Why is this so important? Would you add anything to this list?

Data 49

Data Software Software Development 49

CIO Business Intelligence

MARCH 1, 2024

Cost-cutting remains a major driver, but companies also like the potential to build more resilient and agile organizations. They slow down internet connections and are complex to set up and manage. That can lead to configuration errors, lost productivity, and security vulnerabilities. Endpoint agents?

Enterprise 82

Enterprise Enterprise Security VOIP 82

CIO Business Intelligence

APRIL 8, 2022

Coupled with the advent of the Internet and the development of new technologies such as IPv6, VOIP, IoT, and 5G, companies are suddenly awash in more data than ever before. In the last two decades though, computing power has dramatically increased.

Enterprise 71

Enterprise Enterprise IPv6 Storage 71