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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO Business Intelligence

And we did it not only to be closer to operations, but to take advantage of the potential that Spain offers in human capital within the tourism sector. But it’s comprised not only of IT professionals but people in purchasing, HR, finance, architecture, and revenue management, for example. How have you rebuilt all the IT talent?

Hotels 106
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation.

Budget 145