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How Starlink transformed tech operations for Journey Beyond

CIO Business Intelligence

The launch of satellite internet provider Starlink has been operationally transformative for Journey Beyond, one of Australia’s premier destination tourism companies, and it’s driving a new era of progress and innovation. When Starlink came, the game changed,” explains Madhumita Mazumdar, GM of ICT at Journey Beyond. “We

Tourism 119
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond.

Tourism 120
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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO Business Intelligence

And we did it not only to be closer to operations, but to take advantage of the potential that Spain offers in human capital within the tourism sector. How do you see the future of the hotel and tourism world with all these technological changes? How have you rebuilt all the IT talent? It’s exciting.

Hotels 112
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation.

Budget 145
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6 tips for making the most of a tight IT budget

CIO Business Intelligence

For the freight transportation company, business intelligence (BI) is one area where IT can have a top-line impact. “We Develop a clear technology vision Having a clear vison of where you are and where you are going helps to put everything into perspective.

Budget 137
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When natural disasters strike Japan, ?ita University’s EDiSON is ready to act

CIO Business Intelligence

“We have high hopes that the EDiSON initiative will become a platform that will lead to the improvement of disaster resilience in Japan and the world,” says Shinya Honda, Chief Manager of the Advanced Technology Challenge Division, Commerce, Industry, Tourism, and Labor Department, Oita Prefecture.

SAP 91
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Wonderla Holidays goes digital to enhance business and customer fun

CIO Business Intelligence

With the pandemic subsiding, domestic tourism has seen a sharp rise contributing to Wonderla Holidays registering its highest ever quarterly footfall of 1.1 The band is to be made available to all guests as a valid entry ticket. million in Q1 of FY23. The Bangalore Park recorded 4.23 lakhs footfalls, Hyderabad Park recorded 3.47

Tourism 98