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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

The strategy is then implemented through initiatives developed under four major strategic pillars: Executive-level CX leadership: This can be achieved through the formation of an independent CX organization or a cross-functional virtual team. and propose optimization recommendations.

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Startup founders at new 5G Open Innovation Lab explain how they’ve adjusted to the COVID-19 crisis

GeekWire

based lab debuted in early May and will wrapped up its first program — held virtually due to the pandemic — this week. Our Manifest AR platform works amazingly well on today’s commonly used networks, and it will be even more powerful on 5G. From there, your goal is only to get five (B2B) or 500 people (B2C) saying they are game.

Software 142
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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

B2C telecoms markets have illustrated the importance of churn prediction and the use of data mining to understand customer behavior. However, the problem of identifying and predicting churn can differ between B2B and B2C customers. B2C churn modelling. How much churn can be attributed to call drop rate and to network quality?

B2B 130