Remove Artificial Intelligence Remove Change Management Remove Enterprise Systems Remove Software
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6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says. It should be, and usually is, a top IT priority.

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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He notes that the service now allows the company’s service desks to focus on important accelerated tickets such as hardware requests and software approvals, rather than password resets and account unlocks; each month, AgentAsk resolves about 458 tickets of the former and 164 tickets of the latter. AgentAsk’s mean time to repair (MTTR) is 11.4

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The year’s top 10 enterprise AI trends — so far

CIO Business Intelligence

They can code, write poetry, draw in any art style, create PowerPoint slides and website mockups, write marketing copy and emails, and find new vulnerabilities in software and plot holes in unpublished novels. AI and change management Change management has long been instrumental to the success of AI projects.