3 examples of organizations improving CX with self-composed AI
CIO Business Intelligence
JULY 10, 2023
The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)
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