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Verizon Business Group transforms customer and partner experience

TM Forum

The Verizon North Star EA framework was built on three key pillars – Experience (customer, employee and partner), technology (market and industry trends), and financial viability; to support our business priorities. Verizon can now use actionable business intelligence to drive informed decisions and enhance the customer experience.

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ATD banks on B2B digital transformation

CIO Business Intelligence

For the past decade, the Amazon.com effect has spread digital disruption to every corner of the B2C world, spurring incumbent, consumer-facing enterprises to undertake massive digital transformation initiatives as a matter of survival. In many cases, they were forced to move because of disruptions in their sales teams and/or supply chain.”.

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