Another Mobile Feature Banks Should Offer: Subscription Management

Forrester IT

[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer. Unsurprisingly, our ongoing research continues to uncover new mobile services that belong on banks’ road maps.

Who Currently Offers The Best Online Banking Services in Europe?

Forrester IT

Online banking is currently the most frequently used banking touchpoint in Europe, with 70% of European online adults now using online banking on a desktop or laptop at least once a month.[i] i] Most people use online banking for routine tasks such as checking their transaction history, transferring money between accounts, and paying bills. banking digital business Europe Banking Digital Banking digital strategy European banking functionality online banking website

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Challenger bank Starling gets UK banking licence

Computer Weekly

Starling Bank, which will offer smartphone-based current accounts, has been given a UK banking licence

The US Banking Customer Experience Index, 2017

Forrester IT

In this year’s Customer Experience Index, Forrester ranked and measured CX quality of 28 US direct and traditional retail banks brands. age of the customer banking customer experience customer experience index (CX Index) customer experience strategy financial services

What CIOs Can Learn From Bank of America’s Trip Into The Cloud

The Accidental Successful CIO

Bank Of America is slowly moving into the cloud Image Credit: Mike Mozart. Just imagine if you were David Rilly, chief technology officer at Bank of America. Let’s face it, if you were the person with the CIO job at a major American bank, then you would have a lot going on.

CIO interview: John Mountain, Starling Bank

Computer Weekly

Starling Banks CIO tells Computer Weekly about life at a bank that is challenging traditional IT thinking

Deutsche Bank creates group-wide CIO role

Computer Weekly

New chief will drive technology transformation across the bank

IBM and Credit Mutuel Arkea beat banking legacy with blockchain

Computer Weekly

French bank explains what working with IBM on blockchain ledger technology means for customer identification

Danske Bank taps into the cognitive capabilities of IBM Watson

Computer Weekly

Danish bank is using IBM Watson as part of a major IT outsourcing deal

World Bank and GSA Discuss Data Center Optimization and Consolidation 9 June

CTOvision

Join Frank Butler of The World Bank and Dan Pomeroy of the GSA on 9 June at the Tower Club in Tysons Corner for a discussion of how they and their teams optimized and consolidated their data centers, resulting in increased efficiency and lower costs. Frank Butler will kick off the discussion by describing how the World Bank optimized and consolidated their data centers, resulting in significant savings for the organization. Charles Hall.

Commercial Bank of Dubai to launch digital-only bank

Computer Weekly

Dubai bank is set to launch a digital-only bank that will be based on mobile phones

Challenger bank Fidor adopts attack formation

Computer Weekly

Computer Weekly talks to the man behind the digital challenger bank recently acquired by French retail banking giant BPCE

Blockchain can cut investment bank infrastructure costs by 30%

Computer Weekly

Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis

Starling Bank opens API with hackathon

Computer Weekly

Challenger bank Starling opens its API up to developers in hackathon at Google’s London Campus

Financial Conduct Authority concerned about cyber security of banks

Computer Weekly

The FCA expresses concern about the cyber security of banks after 9,000 Tesco Bank customers lost £2.5m in fraudulent transactions

UAE’s Mashreq launches digital-only bank

Computer Weekly

The UAE’s oldest bank has launched a digital-only offering, designed to appeal to the tech-savvy generation

Challenger bank Fidor reaches 200,000 customers

Computer Weekly

Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher

Singapore banks adopt voice biometrics for user authentication

Computer Weekly

Banks in Singapore are rolling out biometric technology to improve customer services by speeding up the authentication process

Ulster bank first to use full-scale Salesforce Einstein CRM

Computer Weekly

Ulster Bank has completed its roll-out of Salesforce Einstein CRM to arm its staff with insights and recommend actions

Private Swiss bank Julius Baer to save $1m a year with cloud HR

Computer Weekly

Julius Baer banks on higher returns after replacing on-premise SAP systems with cloud HR services

SAP 59

Digital-only business bank gets regulatory approval

Computer Weekly

The latest challenger bank gets its regulatory approval and puts modern technology at the core of its offering

Banks suffer average of 85 attempted serious cyber attacks a year, and one-third are successful

Computer Weekly

Banks face daily cyber attacks, many of which succeed in stealing data, research finds

Australian bank implements cloud-based people management software

Computer Weekly

Digital bank chose software as a service when it wanted more from its HR systems

A decade of IT change since banking meltdown

Computer Weekly

With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis

Over 100 Norwegian banks join forces in mobile payments

Computer Weekly

Nordic banks form an alliance on mobile payments and take over the Vipps platform

Post Office offers banking for all UK accounts as bank branch closures continue

Computer Weekly

Customers of all UK banks can receive branch services through the Post Office after a deal agreed last year takes effect

Fintech is increasing operational risk to banks

Computer Weekly

European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector

Evolve Your Bank’s Organizational Structure To Promote Digital Maturity

Forrester IT

We will never go back to how we used to work” This is how the head of strategic transformation at Poland’s Bank Zachodni WBK thinks about the bank’s current digital transformation.

European banks getting rid of human interaction in retail services

Computer Weekly

Traditional banks know they need to modernise IT to retain market share, but replacing legacy systems is like defusing a bomb

Tesco Bank partners with MasterCard to develop digital payments

Computer Weekly

Tesco’s retail bank has partnered with payment provider MasterCard to give customers more innovative digital payment methods

Thousands of Deutsche Bank employees will be replaced by robots

Computer Weekly

The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology

Interview: How Swedish bank prepared robot for customer services

Computer Weekly

SEB bank is currently integrating artificial intelligence into its customer services channels, following an internal trial of the technology

Dutch bank ING to spend millions ‘disrupting’ its own business

Computer Weekly

Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan