Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester IT

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Banking

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Forrester IT

Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […].

Singapore central bank tests blockchain for bank-to-bank payments

Computer Weekly

Singapore's central bank is overseeing a project that could lead to a single blockchain system being used for banks to transact with each other

Tesco Bank halts online banking after weekend hacker fraud

Computer Weekly

Tesco Bank halts online banking after thousands of current account customers were hit by fraudulent transactions by hackers at the weekend

Open Banking and PSD2 – the first 100 days. A slow, fragmented start.

Forrester IT

TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Banks need to become outside-in fast to thrive with open banking, building operating model competence for an externally oriented business. Few Banks Place Open Banking At […]. banking digital business digital disruption financial services Innovation open data APIs Digital Banking fintech open banking PSD2

Commercial Bank of Dubai to launch digital-only bank

Computer Weekly

Dubai bank is set to launch a digital-only bank that will be based on mobile phones

Challenger bank Starling gets UK banking licence

Computer Weekly

Starling Bank, which will offer smartphone-based current accounts, has been given a UK banking licence

Lloyds Bank digital banking problems an industry warning

Computer Weekly

Lloyds Bank’s digital banking problems still unresolved after a second day

How USAA Differentiates In Mobile Banking

Forrester IT

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. age of the customer banking mobile apps mobile marketingAs we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […].

CIO interview: John Mountain, Starling Bank

Computer Weekly

Starling Banks CIO tells Computer Weekly about life at a bank that is challenging traditional IT thinking

Starling Bank opens API with hackathon

Computer Weekly

Challenger bank Starling opens its API up to developers in hackathon at Google’s London Campus

Barclays Bank opens startup hub in London

Computer Weekly

Bank aims to support fintech firms in their early stages

Swedish fintech Klarna gains full banking licence

Computer Weekly

Swedish online payments provider Klarna becomes one of “the largest banks in Europe” after being granted an EU-wide banking licence by the Swedish Financial Supervisory Authority

BBVA tops Forrester mobile bank app chart

Computer Weekly

Spanish bank BBVA has the best mobile banking app in the world, according to Forrester Research

Financial Conduct Authority concerned about cyber security of banks

Computer Weekly

The FCA expresses concern about the cyber security of banks after 9,000 Tesco Bank customers lost £2.5m in fraudulent transactions

UAE banks share information to combat cyber threats

Computer Weekly

Banks in the United Arab Emirates will share information on cyber attacks through a platform instigated by the country’s banking federation

Blow for Australian banks in Apple dispute

Computer Weekly

Australia's big banks might not be granted leave to collectively bargain with and boycott Apple over its Apple Pay service

Apple 183

Fintech is increasing operational risk to banks

Computer Weekly

European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector

Lloyds Bank hit by massive DDoS attack

Computer Weekly

It has emerged that UK banks have been targeted by a DDoS campaign that affected services intermittently only at the Lloyds Banking Group

Lloyds Bank launches technologies to improve and secure customer services

Computer Weekly

Lloyds Bank is investing in the latest technologies to provide customers with convenient and secure banking services

Metro Bank moves IT infrastructure to cloud

Computer Weekly

Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs

Three-quarters of Brits use mobile banking

Computer Weekly

Europeans are rapidly taking up mobile banking which, combined with the adoption of contactless cards, is driving the digital payments sector

Customer Experience Index Reveals Brands Lack Human Connection

Forrester IT

automotive banking customer emotion customer experience customer experience index (CX Index) emotion Insurance loyalty retail

Challenger bank Fidor reaches 200,000 customers

Computer Weekly

Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher

ING Bank datacentre fire suppression system test knocks banking services offline

Computer Weekly

Bank apologises after planned test of datacentre fire suppression system knocks out servers and storage, leaving Romanian customers unable to access funds

Nordic banks face digitisation decisions over PSD2

Computer Weekly

With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations

Interview: How Swedish bank prepared robot for customer services

Computer Weekly

SEB bank is currently integrating artificial intelligence into its customer services channels, following an internal trial of the technology

Thousands of Deutsche Bank employees will be replaced by robots

Computer Weekly

The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology

IBM and Credit Mutuel Arkea beat banking legacy with blockchain

Computer Weekly

French bank explains what working with IBM on blockchain ledger technology means for customer identification

Lloyds bank staff will move to IBM in outsourcing deal

Computer Weekly

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement

Yorkshire Bank to invest in online banking to support cost cutting

Computer Weekly

Clydesdale and Yorkshire group to invest in technology at retail bank while reducing staff and number of branches

Lloyds Bank joins Swift blockchain proof-of-concept project

Computer Weekly

Twenty-eight banks collaborate in blockchain project that will enable the real-time management of accounts used to make cross-border payments

Consumers trust banks more than government for biometric security

Computer Weekly

UK citizens think banks are the best organisations to provide biometric authentication for payments

Dutch bank ING to spend millions ‘disrupting’ its own business

Computer Weekly

Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan

What CIOs Can Learn From Bank of America’s Trip Into The Cloud

The Accidental Successful CIO

Bank Of America is slowly moving into the cloud Image Credit: Mike Mozart. Just imagine if you were David Rilly, chief technology officer at Bank of America. Let’s face it, if you were the person with the CIO job at a major American bank, then you would have a lot going on.