Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester IT

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Banking

Hong Kong Bank Must Raise The Bar In Mobile Banking

Forrester IT

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. age of the customer banking mobile apps

Small Business Banking Has Been Disrupted (And There’s No Going Back)

Forrester IT

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers.

Competition Heats Up In Banking Transformation Services

Forrester IT

After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom.

Chase Closes Finn: Lessons For Other Digital Banks

Forrester IT

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades.

European Banks Are Redoubling Their Mobile Banking Efforts in 2019 – Just Not All At The Same Speed

Forrester IT

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […].

The Layman’s Guide to Banking as a Service

Datacponomy

Banking as a Service (BaaS) is the democratisation of financial capabilities that have fiercely been protected, isolated and hidden in silos for hundreds of years by banks. The post The Layman’s Guide to Banking as a Service appeared first on Dataconomy.

Citizens Challenge 2019: Driving Innovation In Banking

Forrester IT

The Citizens Challenge, held by Citizens Bank […]. age of the customer APIs & API management banking customer centricity financial services fintechHackathons can be an excellent way for financial services firms to round out their innovation portfolios.

Engage Millennials with Better Banking

Perficient - Digital Transformation

Exploring what’s essential to consumers is a primary step to gaining, retaining, and cross-selling in the banking industry. Nonetheless, most financial institutions can agree on one thing: all generations expect more from their banks.

The Good, The Bad, & The Ugly Of US Mobile Banking Experiences In 2019

Forrester IT

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].

Customers Don’t Think Bank Experiences Are Improving

Forrester IT

So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products. Based on a survey of more than 101,000 […].

Apple’s Partnership With Goldman Sachs Will Drive Seismic Shifts In The Banking Industry

Forrester IT

The bigger concern for digital banks, traditional banks, […]. Apple and Goldman Sachs are partnering to deliver a new credit card. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Forrester IT

Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […].

Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs

Forrester IT

Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions.

Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs

Forrester IT

Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions.

Singapore central bank tests blockchain for bank-to-bank payments

Computer Weekly

Singapore's central bank is overseeing a project that could lead to a single blockchain system being used for banks to transact with each other

Is Your Bank’s Mobile App A Fonzie Or A Potsie?

Forrester IT

application development & delivery banking digital business financial services mobile appsIf you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie.

Tesco Bank halts online banking after weekend hacker fraud

Computer Weekly

Tesco Bank halts online banking after thousands of current account customers were hit by fraudulent transactions by hackers at the weekend

CIOs Help Banks Prepare For The End Of The World

The Accidental Successful CIO

CIOs at banks have a great deal to worry about. As though this wasn’t bad enough, every bank is connected to every other bank. What this means is that if something bad happened to a connected bank, then your bank could also suffer. banking and financial system.

Financial Service Firms Need To Stop Thinking Like Retailers On Personalization

Forrester IT

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority.

Commercial Bank of Dubai to launch digital-only bank

Computer Weekly

Dubai bank is set to launch a digital-only bank that will be based on mobile phones

T-Mobile MONEY’s Checking Account: Game Changer?

Forrester IT

This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. And this isn’t T-mobile’s first foray into banking either. So should banks be worried?

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The UK’s Digital Banks Are Giving Established Banks A Run For Their Money

Forrester IT

Digital banks have disrupted the status quo. Retail banking in the UK has more competition from digital banks than almost any other market, with small business banking a close second.

Banking Up For Grab In Singapore

Forrester IT

Following in Hong Kong’s footsteps, Singapore’s regulator – Monetary Authority of Singapore (MAS) – has confirmed that it is currently studying the possibility of issuing digital-only banking licenses to organizations with a “non-bank” parentage, which was first reported on May 7th, 2019 by various news outlets.

BBVA Tops Forrester’s 2019 Global Mobile Banking App Reviews

Forrester IT

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world.

Challenger bank Starling gets UK banking licence

Computer Weekly

Starling Bank, which will offer smartphone-based current accounts, has been given a UK banking licence

Banks Have A Variety Of Islamic Banking Platforms To Choose From

Forrester IT

The World Bank explains Islamic finance as "equity-based, asset-backed, ethical, sustainable, environmentally and socially responsible finance." Islamic banking. banking. banking platform transformation. banking platforms.

Open Banking and PSD2 – the first 100 days. A slow, fragmented start.

Forrester IT

TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Banks need to become outside-in fast to thrive with open banking, building operating model competence for an externally oriented business. Few Banks Place Open Banking At […]. banking digital business digital disruption financial services Innovation open data APIs Digital Banking fintech open banking PSD2

Lloyds Bank digital banking problems an industry warning

Computer Weekly

Lloyds Bank’s digital banking problems still unresolved after a second day

Banks Have Neglected SMEs. They Will Come To Regret It

Forrester IT

Forrester just published new research outlining the future of small and midsize business banking (also called SME banking to refer to SMEs, or small- and medium-sized enterprises). If you’re an executive at a traditional bank, it contains some grim and gloomy predictions.

How USAA Differentiates In Mobile Banking

Forrester IT

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. age of the customer banking mobile apps mobile marketingAs we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […].

Kicking Off Our New Research On Autonomous Finance: FORR/3 Video

Forrester IT

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)!

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Google Makes Moves Into Banking: Should Banks Be Worried?

Forrester IT

Principal Analyst Alyson Clarke explains what the move means for banks. Google may offer consumers checking accounts as soon as next year.

Starling Bank opens API with hackathon

Computer Weekly

Challenger bank Starling opens its API up to developers in hackathon at Google’s London Campus

CIO interview: John Mountain, Starling Bank

Computer Weekly

Starling Banks CIO tells Computer Weekly about life at a bank that is challenging traditional IT thinking