Challenger bank Starling opens its API up to developers in hackathon at Google’s London Campus MORE

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. MORE

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […]. MORE

application development & delivery banking digital business financial services mobile appsIf you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie. MORE

Starling Bank, which will offer smartphone-based current accounts, has been given a UK banking licence MORE

Singapore's central bank is overseeing a project that could lead to a single blockchain system being used for banks to transact with each other MORE

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. MORE

Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions. MORE

TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Banks need to become outside-in fast to thrive with open banking, building operating model competence for an externally oriented business. Few Banks Place Open Banking At […]. banking digital business digital disruption financial services Innovation open data APIs Digital Banking fintech open banking PSD2 MORE

The bigger concern for digital banks, traditional banks, […]. Apple and Goldman Sachs are partnering to deliver a new credit card. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards. MORE

The World Bank explains Islamic finance as "equity-based, asset-backed, ethical, sustainable, environmentally and socially responsible finance." Islamic banking. banking. banking platform transformation. banking platforms. MORE

Banking as a Service (BaaS) is the democratisation of financial capabilities that have fiercely been protected, isolated and hidden in silos for hundreds of years by banks. The post The Layman’s Guide to Banking as a Service appeared first on Dataconomy. MORE

This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. And this isn’t T-mobile’s first foray into banking either. So should banks be worried? MORE

The Citizens Challenge, held by Citizens Bank […]. age of the customer APIs & API management banking customer centricity financial services fintechHackathons can be an excellent way for financial services firms to round out their innovation portfolios. MORE

Starling Banks CIO tells Computer Weekly about life at a bank that is challenging traditional IT thinking MORE

After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom. MORE

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Banking MORE

So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products. Based on a survey of more than 101,000 […]. MORE

Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […]. MORE

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades. MORE

Lloyds Bank’s digital banking problems still unresolved after a second day MORE

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world. MORE

Following in Hong Kong’s footsteps, Singapore’s regulator – Monetary Authority of Singapore (MAS) – has confirmed that it is currently studying the possibility of issuing digital-only banking licenses to organizations with a “non-bank” parentage, which was first reported on May 7th, 2019 by various news outlets. MORE

Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions. MORE

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020. age of the customer banking MORE

Exploring what’s essential to consumers is a primary step to gaining, retaining, and cross-selling in the banking industry. Nonetheless, most financial institutions can agree on one thing: all generations expect more from their banks. MORE

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […]. MORE

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. age of the customer banking mobile apps mobile marketingAs we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […]. MORE

For all those who think traditional banks will not be able to compete with fintech companies, after a federal judge’s ruling in October on banking regulations, and after fintech start-up Robinhood’s pulling its bank charter application, shows it’s not always about flashy tech. MORE

Tesco Bank halts online banking after thousands of current account customers were hit by fraudulent transactions by hackers at the weekend MORE

Digital banks have disrupted the status quo. Retail banking in the UK has more competition from digital banks than almost any other market, with small business banking a close second. MORE

Read Oliver Smith explain how artificial intelligence is revolutionizing the banking sector on Infosec Magazine : Artificial Intelligence (AI) is becoming ubiquitous in recent years and its uses are seen in every industry from health, to travel, to banking, to hospitality and finance. According to the IHS Markit’s “Artificial Intelligence in Banking” report, the global […]. MORE

Principal Analyst Alyson Clarke explains what the move means for banks. Google may offer consumers checking accounts as soon as next year. MORE

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. age of the customer banking mobile apps MORE

Dubai bank is set to launch a digital-only bank that will be based on mobile phones MORE

CIOs at banks have a great deal to worry about. As though this wasn’t bad enough, every bank is connected to every other bank. What this means is that if something bad happened to a connected bank, then your bank could also suffer. banking and financial system. MORE