Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester IT

Digital banks are not eating the incumbent banks’ lunch (yet!) banking benchmarks digital business digital money management mobile apps mobile services user experience Banking Digital Banking Industry Wave Mobile Banking

Small Business Banking Has Been Disrupted (And There’s No Going Back)

Forrester IT

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers.

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Competition Heats Up In Banking Transformation Services

Forrester IT

After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom.

Hong Kong Bank Must Raise The Bar In Mobile Banking

Forrester IT

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. age of the customer banking mobile apps

Chase Closes Finn: Lessons For Other Digital Banks

Forrester IT

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades.

European Banks Are Redoubling Their Mobile Banking Efforts in 2019 – Just Not All At The Same Speed

Forrester IT

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […].

The Good, The Bad, & The Ugly Of US Mobile Banking Experiences In 2019

Forrester IT

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Forrester IT

Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […].

Citizens Challenge 2019: Driving Innovation In Banking

Forrester IT

The Citizens Challenge, held by Citizens Bank […]. age of the customer APIs & API management banking customer centricity financial services fintechHackathons can be an excellent way for financial services firms to round out their innovation portfolios.

Apple’s Partnership With Goldman Sachs Will Drive Seismic Shifts In The Banking Industry

Forrester IT

The bigger concern for digital banks, traditional banks, […]. Apple and Goldman Sachs are partnering to deliver a new credit card. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

Customers Don’t Think Bank Experiences Are Improving

Forrester IT

So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products. Based on a survey of more than 101,000 […].

Engage Millennials with Better Banking

Perficient - Digital Transformation

Exploring what’s essential to consumers is a primary step to gaining, retaining, and cross-selling in the banking industry. Nonetheless, most financial institutions can agree on one thing: all generations expect more from their banks.

Singapore central bank tests blockchain for bank-to-bank payments

Computer Weekly

Singapore's central bank is overseeing a project that could lead to a single blockchain system being used for banks to transact with each other

The Layman’s Guide to Banking as a Service

Datacponomy

Banking as a Service (BaaS) is the democratisation of financial capabilities that have fiercely been protected, isolated and hidden in silos for hundreds of years by banks. The post The Layman’s Guide to Banking as a Service appeared first on Dataconomy.

First Apple, Now Amazon: Goldman Sachs’ move to help big tech into banking

Forrester IT

What does it mean, and should traditional banks be worried? age of the customer banking digital business digital disruption fintech Innovation amazon Apple Digital Banking Financial Services innovationGoldman Sachs has already partnered with Apple on its credit card, and we now hear that the firm is close to striking a deal with Amazon on small business lending. Watch the video below to hear my take on why this matters.

Tech Leadership Churn in Australian Banks – Correcting The False Promise Of Bi-Modal IT

Forrester IT

age of the customer banking chief information officer (CIO) customer experience customer experience index (CX Index) digital transformation financial services Australia

How Banks Still Make It Too Hard For People To Open An Account

Forrester IT

Here’s what real-world bank prospects told us about trying to open a checking account: “The website did not fully answer my question. ” “There were so many descriptive words that I had a hard time trying to decide. ” “The checking account page was sort of confusing. […].

Tesco Bank halts online banking after weekend hacker fraud

Computer Weekly

Tesco Bank halts online banking after thousands of current account customers were hit by fraudulent transactions by hackers at the weekend

Is Your Bank’s Mobile App A Fonzie Or A Potsie?

Forrester IT

application development & delivery banking digital business financial services mobile appsIf you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie.

Commercial Bank of Dubai to launch digital-only bank

Computer Weekly

Dubai bank is set to launch a digital-only bank that will be based on mobile phones

Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs

Forrester IT

Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions.

Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs

Forrester IT

Incumbent banks will be challenged on multiple fronts in 2020. age of the customer banking fintech prediction promotedRead our predictions.

CIOs Help Banks Prepare For The End Of The World

The Accidental Successful CIO

CIOs at banks have a great deal to worry about. As though this wasn’t bad enough, every bank is connected to every other bank. What this means is that if something bad happened to a connected bank, then your bank could also suffer. banking and financial system.

Challenger bank Starling gets UK banking licence

Computer Weekly

Starling Bank, which will offer smartphone-based current accounts, has been given a UK banking licence

T-Mobile MONEY’s Checking Account: Game Changer?

Forrester IT

This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. And this isn’t T-mobile’s first foray into banking either. So should banks be worried?

Mobile 193

Banks Have A Variety Of Islamic Banking Platforms To Choose From

Forrester IT

The World Bank explains Islamic finance as "equity-based, asset-backed, ethical, sustainable, environmentally and socially responsible finance." Islamic banking. banking. banking platform transformation. banking platforms.

Lloyds Bank digital banking problems an industry warning

Computer Weekly

Lloyds Bank’s digital banking problems still unresolved after a second day

Open Banking and PSD2 – the first 100 days. A slow, fragmented start.

Forrester IT

TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Banks need to become outside-in fast to thrive with open banking, building operating model competence for an externally oriented business. Few Banks Place Open Banking At […]. banking digital business digital disruption financial services Innovation open data APIs Digital Banking fintech open banking PSD2

Banking Up For Grab In Singapore

Forrester IT

Following in Hong Kong’s footsteps, Singapore’s regulator – Monetary Authority of Singapore (MAS) – has confirmed that it is currently studying the possibility of issuing digital-only banking licenses to organizations with a “non-bank” parentage, which was first reported on May 7th, 2019 by various news outlets.

How USAA Differentiates In Mobile Banking

Forrester IT

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment. age of the customer banking mobile apps mobile marketingAs we did before when exploring The Home Depot’s success in our “The Forrester Retail Wave: US Mobile Web, Q4 2017” report, we invited executives from USAA […].

Financial Service Firms Need To Stop Thinking Like Retailers On Personalization

Forrester IT

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority.

The UK’s Digital Banks Are Giving Established Banks A Run For Their Money

Forrester IT

Digital banks have disrupted the status quo. Retail banking in the UK has more competition from digital banks than almost any other market, with small business banking a close second.

Starling Bank opens API with hackathon

Computer Weekly

Challenger bank Starling opens its API up to developers in hackathon at Google’s London Campus

CIO interview: John Mountain, Starling Bank

Computer Weekly

Starling Banks CIO tells Computer Weekly about life at a bank that is challenging traditional IT thinking

BBVA Tops Forrester’s 2019 Global Mobile Banking App Reviews

Forrester IT

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world.