CIO Business Intelligence
JULY 23, 2023
When you think of B2B products, chances are you don’t picture the seamless, intuitive user experience that comes alongside the best of B2C products. While B2B user experience focuses on providing in-depth content and adaptability, the B2C user experience delivers ease of use and, in the best cases, customer delight.
CIO Business Intelligence
FEBRUARY 20, 2023
Once candidates have completed the three prerequisite certifications (chart below), they must successfully pass the Salesforce B2C Solution Architect exam, which tests their ability to design and implement multicloud solutions, as well as their understanding of the Salesforce Customer 360 Vision and Platform.
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CIO Business Intelligence
JULY 25, 2023
The suite consists of multiple products such as B2C Commerce, B2B Commerce, Order Management, Commerce Marketplace, and Payments. The Commerce Cloud is a product suite aimed at helping organizations create unified buying experiences for their customers across channels, including mobile, social, and web.
CIO Business Intelligence
DECEMBER 6, 2023
of B2C customers voted for Automation and AI as the top feature of support software. Customer support and service: Retailers are taking the chatbot experience to new levels by using gen AI to answer customer questions and guide them through the shopping experience in a more conversational and personalized manner than traditional bots.
CIO Business Intelligence
JUNE 21, 2023
Recipe for Growth, for which Sysco has earned a 2023 CIO 100 Award for innovation and IT leadership, is based on applying B2C principles to Sysco’s B2B business, and calls for the company to grow 1.5 times the size of the entire industry—estimated to be valued at $330 billion in the US alone, Peck says.
CIO Business Intelligence
FEBRUARY 15, 2024
Its industrial B2B arm focuses on adhesives technologies, like Loctite, while its B2C consumer goods arm owns brands such as Dial and Purex. Gearing up for change Headquartered in Dusseldorf with 50,000-plus employees, Henkel is more than a CPG enterprise.
CIO Business Intelligence
SEPTEMBER 2, 2022
Savvy US bankers are however pursuing “embedded banking” strategies by embedding their financial services within applications where their customers are doing business. This is taking two main forms: B2B (or B2B2C) via vertical solutions and, more directly, B2C via API “networks.”. The competition is Toast.
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