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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

At the same time, they are defunding technologies that no longer contribute to business strategy or growth. Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year.

Budget 145
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform.

Tourism 117