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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

JANUARY 11, 2023

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform.

Tourism 119
Tourism Unified Communications Travel System 119
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

FEBRUARY 13, 2023

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. These network, security, and cloud changes allow us to shift resources and spend less on-prem and more in the cloud.”

Budget 145
Budget CTO Hire Unified Communications Tourism 145
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