Change Management Social Training Vendor Management 
CIO Business Intelligence
JUNE 5, 2023
Technical skills topped the list but also crucial are key leadership and culture capabilities such as change management, strategy building, and business relationship management, as well as critical business skills such as cost, product, and vendor management, as shown in the graphic below.
Fountainhead
APRIL 24, 2011
Implication: change management, goal changes, departmental funding changes. However, in the future many of these functions will either become more automated and/or combine with (be embedded within) other service management functions. Implication: new skills training, certifications, processes. Marketing. (3).
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