The Empowered Healthcare Patient

Forrester IT

age of the customer customer experience customer experience strategy customer insights data insights healthcareThe coronavirus (COVID-19) has undoubtedly cast a long shadow over the media, business, and consumer conversation.

Future Healthcare Success is Rooted in Exceptional CX

Forrester IT

We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. Healthcare firms […].

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Self-Triage Solutions Hold the Keys to the Healthcare Digital Front Door

Forrester IT

Conversely, if you are a healthcare organization (HCO), you likely have had to deploy a self-triage solution to stem […]. If you have needed care over the last couple of months you likely have encountered a self-triage solution.

How To Incorporate AI Into Your 2020 Healthcare Strategy

Forrester IT

With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning. Forrester’s latest data shows more than half of healthcare purchase influencers are planning new or increased investment in AI tools over the next 12 months.

Healthcare Is Making The Shift To Virtual-First Delivery Across Routine And Specialty Care

Forrester IT

Healthcare will remain forever changed by the COVID-19 pandemic. Healthcare organizations must shift their approach for member and patient engagement from reactive to proactive to meet the needs of the new healthcare consumer and ensure future success in a post-pandemic world.

Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester IT

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic.

Healthcare Organizations Are Future-Proofing Strategy And Operations With Cloud

Forrester IT

Healthcare organizations (HCOs), once cloud laggards, are embracing public and private cloud services to address a wide range of business problems. healthcare hybrid cloud public cloud

Use-Case Selection Will Make Or Break Your AI Strategy in Healthcare

Forrester IT

The use of AI in healthcare has moved beyond just science fiction to actual practical applications of the technology in various pockets of the healthcare ecosystem.

Your Employees Need More Healthcare Options During The COVID-19 Pandemic

Forrester IT

Coauthored by: Jeff Becker and Alan Gonsenhauser As the number of COVID-19 cases surge in the US there is a looming threat facing the US— healthcare capacity. age of the customer pandemic covid-19 healthcare Virtual Care

Healthcare CRMs Are the Key to Unlocking the Digital Front Door: Takeaways from the Wave

Forrester IT

Healthcare Organizations (HCOs) should look to Healthcare CRMs to enable their Digital Front Door strategy and meet the growing demands of their customers for a great experience – both digitally and beyond.

Alexa, How Do I Fix Healthcare?

Forrester IT

Disruption is Bringing Much Needed Innovation to Healthcare Disruption is not new to healthcare, but the entrance of established brands from other industries signals a level of disruption that hasn’t been seen before.

Predictions 2020: Medicare, Price Transparency, And Virtual Care Take Center Stage In Healthcare

Forrester IT

With more volatility expected in 2020, read Forrester's predictions for the US healthcare market, focusing on Medicare For All, the executive order on price transparency, and the growth of virtual care. age of the customer healthcare prediction promoted

Healthcare In 2019: Five Bold Predictions

Forrester IT

The healthcare industry is experiencing some much-needed transformation and disruption. Watch the video below to learn what is in store for the future of healthcare. artificial intelligence (AI) customer experience healthcare predictions 2019Looking ahead to next year, we made five bold predictions. Check out the full report here, and join our webinar on December 3 for a more in-depth understanding of our predictions. Click here to […].

Healthcare And Pharma Startups Chase Empowered Patients

Forrester IT

age of the customer B2C marketing direct-to-consumer (DTC) healthcare b2c marketing pharmaceuticalYou might have heard of a little internet company that dove into the pharma space recently: Amazon. Amazon’s not alone. We’ve found more than 50 companies (mostly smaller startups) that are pioneering new ways to bring value directly to the many consumers who are happy to explore new, online health offerings. Direct-to-consumer (DTC) disruption is […].

Big data analytics in healthcare: Opportunities and obstacles

CTOvision

Big data analytics are an essential business component deployed by modern healthcare organizations to collaborate and derive business value from disparate data. There are many clinical, financial and administrative opportunities […].

Optimize Your Digital Front Door Strategy In Healthcare To Fend Off New Competitors

Forrester IT

The COVID-19 pandemic has prioritized self-triage and virtual care investments for healthcare organizations (HCOs). Age of the Customer covid-19 digital front door healthcare pandemic

Transforming Healthcare Through Technology

Forrester IT

I have dedicated my career to healthcare technology. In healthcare, you need to be obsessed with your patients. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcareBecause I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models.

Healthcare Predictions 2020: Virtual Care Visits Will Soar to More Than 1 Billion In The US

Forrester IT

The COVID-19 pandemic will forever change the face of healthcare, as a paradigm shift has occurred. Age of the Customer healthcare trendsTraditional barriers to adoption, such as awareness, cost, and regulation, are no longer valid in today’s reality.

How CIOs Can Achieve Digital Business Transformation in Healthcare

CEB IT

In most scenarios, digital business transformation in healthcare usually starts with a CIO being tasked with developing a business case for digital care delivery. Healthcare CIOs have a very important role to play in digital business transformation and can help healthcare delivery organizations identify dependencies and implement relevant changes to the strategy,” says Mike Jones , VP Analyst, Gartner. “To The path to digital healthcare.

Healthcare industry at greatest risk of data breach

CTOvision

The healthcare industry has significantly more exposed attack surfaces than any other industry surveyed, according to Censys’s research findings of cloud risks and cloud maturity by industry, revealed at RSA Conference 2020.

Upcoming Price Transparency Laws Will Impact Healthcare: Get Ahead With These Three Steps

Forrester IT

healthcare price optimization regulations & legislationPrice transparency has come to the fore. In January of this year, hospitals have been required to publish what was once closely guarded pricing lists to the public. This has caused confusion for consumers.

Build A Healthcare IoT Network Your Nana Will Love

Forrester IT

age of the customer healthcare internet of things (IoT) IoT analyticsA chronically ill senior steps off her scale and heads to the kitchen to make coffee. Moments later, a message appears on her phone; she looks: “Good morning, Mrs. Rodriguez. Your weight is a bit higher than normal this morning. Have you taken your Lasix yet today?” She clicks “yes” and returns her attention to […].

Alexa Just Became HIPAA-Compliant — Prepare For Impactful And Personalized Voice-Driven Healthcare Experiences

Forrester IT

trillion US healthcare industry. Voice presents an opportunity for healthcare organizations (HCOs) to gain access to new consumer data and for consumers to have a convenient way to […]. healthcareAmazon has announced that Alexa is now HIPAA-compliant. This is a long-awaited announcement and a big move for Amazon as it expands its footprint in the $3.65

How To Leverage CX As A Strategic Differentiator In Healthcare

Forrester IT

Healthcare organizations (HCOs) must be customer-obsessed. Forrester recently brought together practitioners from various HCOs across all sectors to discuss the importance of using customer experience (CX) as a strategic differentiator in healthcare.

Big Data in Healthcare Will be the Norm by 2021

CTOvision

As the benefits of big data become more pronounced, this technology is finding a place in an increasing number of industries, not the least of which is the healthcare sector. In fact, some researchers anticipate that big data could become a staple in the way healthcare is administered by as soon as 2121. Big Data Health IT healthcare

IoT Applications in Consumer Healthcare

CTOvision

Read Carrie Cosgrove’s article about the Internet of Things applications in consumer healthcare on IoT for All : Have you been to a doctor at any point in your life? Congratulations, if you answered “yes,” you’re a healthcare consumer! Nearly 85 percent of US adults see a healthcare provider at least once a year and US children […].

6 steps for mitigating healthcare cybersecurity threats

CTOvision

Data breaches and other cyber attacks occur far too frequently in healthcare organizations. Hospital IT departments tend to invest in their readiness against healthcare cybersecurity threats by ensuring they have tools and procedures in place to block a threat from getting into their systems in the first place.

Google’s Plan To Fix Healthcare With AI

Forrester IT

For years, Alphabet (Google’s parent company) has let its businesses build out their own healthcare solutions without imposing an overarching healthcare strategy. As a result, the company now has no less than six different businesses pursuing healthcare initiatives without a unifying objective. Verily — Alphabet’s primary healthcare business — is a research organization that spun out of […

Can Big Data Help Provide Affordable Healthcare?

Datacponomy

The post Can Big Data Help Provide Affordable Healthcare? Artificial Intelligence BI & Analytics Big Data Contributors Data Science Featured artificial intelligence artificial intelligence for healthcare big data in healthcare healthcare US healthcare

Predictions 2019: In Healthcare, CX Measurement Frameworks, Virtual Care, And AI Come To The Fore

Forrester IT

Payers and providers alike are feeling the strain of healthcare’s antiquated system and the damaging effects it has on quality of care and revenue. As a result, the US healthcare market is going through a much-needed […]. artificial intelligence (AI) chatbots customer experience healthcare Insurance mergers & acquisitions (M&As) predictions 2019 promotedThe US population is growing and aging.

Will Digital Healthcare Technology Disrupt Independent Physicians

Perficient - Digital Transformation

However, is change in the healthcare industry putting independent physicians at risk? With the increased usage of digital healthcare technology, will the independent physician still be able to maintain the walk-in base of customers? But, as generations begin to rely more and more on digital and mobile healthcare, will the need for regular in-person visits become a thing of the past. Currently, the healthcare industry accounts for $3.2 Why fear change?

Learn The Key Players Making Virtual Visits A Reality In Healthcare

Forrester IT

age of the customer customer centricity customer experience management healthcare Virtual CareVirtual Care Alleviates Key Pain Points In The Care Journey Don’t you miss summer? That time of year when there isn’t a flu epidemic or polar vortex sweeping across the country.

Arm Yourselves for Healthcare’s Cybersecurity War

Forrester IT

The US healthcare industry is a goldmine for industrial hackers. The Department of Healthcare and Human Services (HHS) has [… Commandeering hospital systems has become stable and profitable work for those willing to execute these attacks. Despite years of embarrassing data breaches, the industry has yet to respond and remains unprepared for the threat at hand.

8 Major Problems Healthcare CIOs are Facing

CTOvision

The role of CIOs is increasingly changing as the business technology undergoes a major shift, making them face a difficult task of incorporating new technology while still retaining ethical standards of the healthcare industry. Cloud Computing CTO Cyber Security Health IT News CIOs healthcare

Key Challenges That Healthcare AI Needs to Overcome in 2020

Datacponomy

Healthcare, in particular, has been one of the industries that AI advocates expect to be revolutionized. The post Key Challenges That Healthcare AI Needs to Overcome in 2020 appeared first on Dataconomy.

Advanced Analytics Is Required To Win, Serve, And Retain Healthcare Customers

Forrester IT

There is an imminent market need to understand what analytic vendors truly help healthcare organizations make sense of their growing data assets and turn them into customer level insights. advanced analytics application development & delivery healthcareHCOs need to better understand their customers, whether patient or member, so they can ensure they take the next best action that will lead to […].

The Billion-Dollar Healthcare Problem You Can’t Just Walk Off

Forrester IT

advanced analytics healthcare(Caleb Ewald contributed to this blog.) Super Bowl LIII is right around the corner, and we’ve begun reading the tea leaves and perusing injury reports to divine the future with precision. Will the Pats win another one? Will the Rams start a dynasty? While tea leaves are. tea […].

How healthcare institutions and hackers cooperate

Datacponomy

The post How healthcare institutions and hackers cooperate appeared first on Dataconomy. Data Science Featured Healthcare Tech Trends

Invest in Virtual Care Now to Ensure Relevance in Tomorrow’s Healthcare Ecosystem

Forrester IT

Virtual care is about to radically change the way that healthcare organizations deliver care. age of the customer digital transformation healthcare virtual reality 180 Health Partners Libertana Home Health Orbita salesforce Samsung Virtual Care

The Need for AI Governance in Healthcare

CEB IT

New applications of artificial intelligence (AI) are emerging at a very fast pace, particularly in the healthcare industry. By 2021, Gartner predicts that 75% of healthcare delivery organizations (HDOs) will have invested in an AI capability that is explicitly improving either operational performance or clinical outcomes. The more activity there is around using AI in healthcare, the greater the need for HDOs to establish AI governance. “AI

Curated for You… Resource Tips for Trying Times [Healthcare Series]

Perficient - Digital Transformation

In the recent weeks that we’ve delivered our series of resource tips for healthcare, we’ve received so many encouraging and inspiring stories of tenacity, passion, and drive from those working on the front line to care for and rehabilitate our communities.

Amazon Amplifies Healthcare Disruption, As it Promised, With Acquisition of Pill Pack

Forrester IT

Amazon is Ready to Deliver Healthcare to Your Doorstep Today’s acquisition of Pill Pack further solidifies Amazon’s entrance to healthcare and amplifies their focus on rising healthcare costs and the need to deliver a better healthcare experience for consumers. age of the customer healthcare amazon amazon alexa customer experience Patient Experience

Resource Tips for Trying Times: Rebuilding Post-COVID [Healthcare Series]

Perficient - Digital Transformation

In this series, we’re looking at strategy considerations and recommendations for people like you in the healthcare industry who are facing the coronavirus pandemic head-on. TIP: Rebuilding in the aftermath – here’s what healthcare organizations will need to do.