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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Micro Focus Service Management Automation X (SMAX).

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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

With a PhD in Planning and Innovation Studies, and a Master’s degree in Architecture, Urban Design and Urban Planning, Karuri-Sebina has a sound knowledge base for her work as Executive Manager of programs at the South African Cities Network.

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