Unified communications supplier Mitel buys competitor ShoreTel

Computer Weekly

The deal will create a market leading unified communications business and adds strength to Mitel’s cloud offering

Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications. Cognitive computing services available through the cloud and accessible through a single line of code or application programming interface (API) are combining with voice over IP to provide everything from enhanced security to emotion detection in a range


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Does your team need a cloud-based unified communication and collaboration tool?

Computerworld Vertical IT

The debate is over — and the cloud won. Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate. For today’s distributed and hybrid workforce, cloud-based business communications and collaboration tools make sense.

Unified communications underpins master agent deal for VoIP supplier

IT Toolbox

VoIP Supply has entered into a master agent agreement with California-based PanTerra for the distribution of PanTerra’s unified cloud services. It has also been granted permission to authorize sub-agents for the re-sale of PanTerra unified cloud services. VoIP Supply has secured master agent authority to distribute PanTerra products through its CloudSpan marketplace.

Dubber acquires Speik to expand its AI call-recording service

Venture Beast

Big Data Business Cloud Commerce Dev Enterprise Entrepreneur Security ai call recording category-/Business & Industrial category-/Computers & Electronics category-/Internet & Telecom/Web Services cloud unified communications

Cloudli Communications Delivers the Future of Work

Tech Republic Cloud

Who is Cloudli? Cloudli helps businesses of all sizes communicate internally and with their customers – how, where and when they want – without compromising security, reliability, and efficiency. Our solutions include work-from-anywhere unified communications apps, VoIP connectivity solutions optimized for any size business, and digital fax solutions that leverage new technologies without disrupting trusted. Cloud Tech & Work


Amazon launches Chime to replace 'clunky and hard to use' video conferencing tools

Tech Republic Cloud

Amazon Web Services (AWS) has officially launched Chime, a unified communications tool that offers video and audio conferencing tools across multiple platforms

How UC's Shift to the Cloud Will Benefit Businesses

IT Toolbox

As the cloud becomes increasingly fundamental to how business services are delivered and deployed, it’s no surprise to see that unified communications (UC) are tilting toward a cloud future, as well. Many flavors of UC implementation are available today, including hybrid and entirely on-premises versions, but the trend is clearly heading toward a cloud-centric model.

Your Digital Transformation is Floundering? Revealing Why

Social, Agile and Transformation

Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation. Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. .

NetSuite Embraces Cloud Communications

IT Toolbox

The unified communications market is forecast to reach $96 billion by 2023. Whatever the final numbers turn out to be, the transition to IP communicationsFacebook Messenger Adds Group Calling. A recent market research report placed the value of the global VoIP services market in 2015 at some $86 billion, with the prediction that it will hit almost $200 billion by 2024.

VOIP 100

An SMB Cloud UC Migration Framework You Can Steal

IT Toolbox

A Unified Communications as a Service (UCaaS) platform can serve as the backbone for a small to medium-sized business (SMB). As such, it’s important for your SMB to have a cloud UC migration strategy that taxes neither your IT department (if one exists) or just plain inconveniences your business.

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A Tale Of Two Behemoths

Forrester Digital Transformation

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. Cloud Computing Trends Customer Service Solutions future of customer service

3 Ways Cloud-Based VoIP/UC Changes the Reseller Business Model

IT Toolbox

The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Traditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing. Progressive resellers started to sell hosted VoIP and UC about 10 years ago, which in itself requires a mindset change to recurring revenues from

Give yourself a leading-edge in the IT industry by becoming Cisco-certified

Venture Beast

IT jobs including cloud architect, cloud engineer, unified communications engineer, and VoIP engineer are now among some of the most s… Read More. Did you miss a session from the Future of Work Summit?


Smart Manufacturing Is Cloud Computing

Cloud Musings

As cloud computing simultaneously transforms multiple industries many have wondered about how this trend will affect manufacturing. This view, however, fails to address the revolutionary nexus of cloud computing and the manufacturing industry. Referred to as Digital Thread and Digital Twin; these cloud driven concepts are now driving this vertical’s future.

B2B 110

What Does Cloud VoIP-UC Consolidation Mean to Your Phone System?

IT Toolbox

Regardless of whether you’re an end user or a reseller, you may be affected by the continuous consolidation taking place in the voice over IP (VoIP) and unified communications (UC) market. Industry experts say that consolidation is growing at a rapid pace, from approximately $35 billion in 2015 to approximately $95 billion by 2023. To achieve these lofty projections, there will be a significant

VoIP vs. UCaaS: Understanding the Differences

IT Toolbox

Cloud technology has led to just about everything being offered up as a service , and unified communications (UC) hasn’t been left out. With some vendors offering hosted voice over IP (VoIP) communications, there has been some confusion over whether UC or UCaaS is the better solution. The result is UC as a Service (UCaaS).

VOIP 115

Platform as a Service option to help communications firms steal a march

IT Toolbox

BroadSoft is making its Broadcloud Platform as a Service (PaaS) commercially available to help service providers address the changing landscape for unified communications. A managed cloud infrastructure that enables service providers to bring BroadCloud Business cloud applications into the market, the PaaS offers users control over customization and integration, while optimizing

UC Adoption Rises, Compliance Concerns Emerge

IT Toolbox

As more businesses adopt unified communications (UC), they’re enjoying a host of productivity benefits as a result: better collaboration, improved mobile UC, and even better disaster preparedness—particularly in the case of a cloud implementation.

VoIP hardware provider pursues certification

IT Toolbox

Yealink, a leading global unified communication (UC) terminal solution provider, and Phonism a cloud solution for VoIP device provisioning and management, this week certified all Yealink desktop IP phonesAs demands for VoIP phones increases, platforms that offer customers device-neutral adoption and integration are working to support as wide a choice of hardware as possible.

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CRM connectivity to digital phone networks to improve

IT Toolbox

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership. Shift8 Networks, which belongs to Digerati Technologies, the cloud communications services specialist, is teaming up with phone intelligence platform Tenfold to connect customers with over 25 CRM systems and help desk applications.

How to Structure UC Help Desk Support in a Hybrid Environment

IT Toolbox

Hybrid cloud environments deliver the control of on-premise systems with the flexibility of the public cloud. Unified communications (UC) solutions with a hybrid setup bring many advantages to your company, but how do you support your end users appropriately? This configuration continues to gain support among businesses, with RightScale reporting hybrid adoption increased from 58 percent to 71 percent.

Why State & Local Governments Should be Prepared for Cloud

Cloud Musings

You are invited to attend the Cloud Webinar Series: Why State & Local Governments Should be Prepared for Cloud. The webinar will present Moving to the Cloud: Expert Insights by Special Guest, GovCloud Network Founder (@GovCloud) Mr.Kevin Jackson. The best practices of cloud migrations will be explored. A panel discussion of the benefits of Cloud IaaS for State & Local Government will be presented.

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9 Reasons Hybrid UC Deployments Are Ideal

IT Toolbox

Today’s unified communications (UC) solutions are different. Rather than clumsy software that bolts onto the voice system solution, they are coming from integrated, cloud-based, peer-to-peer solutions such as Slack (the market leader), Facebook Business, HipChat, Jabber, Bitrix24, eXo, Cisco Spark, and Circuit by Unify. Cisco and Unify are traditional UC suppliers but are developing Slack-like

Facilitators Announced For NGA Agile Cloud Brainstorming Event

Cloud Musings

The Information Technology Acquisition Advisory Council (ITAAC) and the Telecommunications Industry Association (TIA) are announcing a slate of innovative leaders to serve as facilitators for the upcoming " Agile Sourcing Environment for Commercial Cloud " brainstorming session being held in Alexandria, VA on April 23, 2014.

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What Makes Some IP Phones Better Than Others?

IT Toolbox

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. All IP phones aren’t created equal. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

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Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Cloud/Client Computing - The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. In the near term, the focus for cloud/client will be on synchronizing content and application state across multiple devices and addressing application portability across devices. "The next generation of technology solutions will transform lives, businesses and economies."

LogMeIn revamps GoToConnect to support shift to flexible work

Computerworld Vertical IT

IDG Contributor Network: Implementing secure WANs in the cloud age

Network World

Over the past few years most organizations have significantly increased their reliance on the Internet, primarily due to the outsourcing of utility applications like email, unified communications, ERP, CRM, etc. Cloud-based applications provide IT organizations with an agile and cost effective means for expanding the range of services they provide and delivering new productivity tools requested by teams, departments or lines of business.

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How do CSPs sell more to SMEs?

TM Forum

They can advise SMEs on how they can adapt their businesses to operate in a virtual way as they move from an on-premise environment, with all services and data running at the office, and shift to the cloud.” Cloud Voice is an example of SME product innovation.

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Transforming CIOs into IT Supply Chain Managers


A version of this post was originally published to Citrix Blogs How Citrix Cloud services are adding to IT’s business value The role of the CIO – indeed for of all of IT – is changing. This is one of the basic assumptions we made when developing Citrix Cloud. Unlike monolithic IaaS or PaaS clouds, Citrix Cloud is designed to be a services integration and management platform. Think hybrid first, think SaaS first – no single cloud or outsourcing approach fits all.

Providing the On/Off Ramp for ITS


However, over time these often incompatible messaging systems have presented a significant challenge for inter-agency communications. Known as the Information Transport Service (ITS), this effort is focused on enabling the seamless dissemination of information across organizations, effectively simplifying how Agencies communicate with one another. However, while ITS may be the long-term answer, in the near term it has created yet another hurdle for inter-agency communications.

Understanding The Challenges Telco's Have Faced During COVID-19


Today, more and more individuals leverage remote working tools such as Microsoft Teams, Google Meet, Zoom, WebEx, GlobalMeet, and cloud-based PBXs, to enable business continuity.

Vote for CEO of the Year: GeekWire Awards finalists find growth opportunities in uncertain times


Gupta is a former technical assistant to Bill Gates who previously led Microsoft’s Unified Communications Group. The cloud file storage and management company focuses on helping companies manage unstructured data.

Meet the unicorns: A look at the 15 Seattle-area startups that boast valuations over $1 billion


Industry : Cloud data storage. Co-founder and CEO : Anoop Gupta , former distinguished scientist at Microsoft who was a former technical assistant to Bill Gates and previously led Microsoft’s Unified Communications Group. (GeekWire Photo Illustration / Photo by Kevin Lisota).

Talk to me: UC, UCaaS, CPaaS, CCaaS


Like many things linked to technology, the communications landscape is constantly evolving. Once upon a time, the major modes of communication were generally bundled into a state institution providing postal, telegraph, and telephone services. Communications service options available to businesses are more flexible and feature-rich than ever, but selecting services can be a challenge. Communicating - it is about talking.


Will cognitive networks enable better conversations in the future?


The telecoms industry has undergone a fundamental transformation with the decline of traditional landlines and the rapid evolution of technologies such as smart devices, Voice over Internet Protocol (VoIP), the Internet of Things (IoT), 5G, and cloud computing. With keen competition in the market, customer experience management is now a vital focus for telecoms and unified communications providers. The increasing complexity of networking environments.

Brainstorm the Process Revolution: The Art or The Science?

Future of CIO

The future of BPM needs to respond “changes ”more promptly, such as the globalization, the social computing, and the cloud strategy., Rekindle the Business Innovation via Cloud & Social Computing The innovation process re-engineering is about nurturing innovation skills, ingraining innovation culture, embracing innovative technology, and developing the updated metrics.