CIO Business Intelligence

DECEMBER 8, 2023

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. In the past year, Ballard says AgentAsk has resolved nearly 70,000 issues and accelerated the resolution of about 100,000 more.

Change Management 124

Change Management Artificial Intelligence Enterprise Enterprise 124

CIO Business Intelligence

JANUARY 24, 2023

IDC also predicts 65% of G2000 companies will consider online presence to be at parity to real life across their engaged workforce by 2025, with 30% of those same organizations adopting immersive metaverse conferencing tech by 2027. The same goes for any hardware (e.g., laptops) being used.

Strategy 142

Strategy Conference Virtualization Examples 142

Trends in the Living Networks

AUGUST 11, 2022

Cahill’s background in psychology, app creation and change management has seen her develop experiential learning and simulations for over 20 years. Evans is currently researching the theme of Future Tech 2025, which sees her interview thought leaders on a wide array of topics, from holograms to drones to wearables.

Study 148

Study Research Trends Education 148