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The new CIO mandate: Selling AI to employees

CIO Business Intelligence

Our responsibility as CIOs is certainly to fund and empower work to develop and implement AI tools safely in our workplace.” But IT leaders also have a vital role to play after deploying AI tools and AI-powered devices, Insight’s survey suggests. “CIOs are company executives and change agents first, and technologists second,” he says.

Survey 131
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). This applies to his IT group as well, specifically, in using AI to automate the review of customer contracts, Nardecchia says.

Budget 145