The Competitive Dynamics Of Workforce Optimization--A Critical Driver Of Customer Experience--Unpacked
Forrester IT
SEPTEMBER 6, 2016
Uber and Lyft have monkeyed around with the fundamental order of the taxi and livery business. 3D printing threatens manufacturing. We've all heard the idea so much it is now approaching hackneyed cliché: technological-driven disruption can--or will--hit every industry. And so on and so on.
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